A nurse treats a patient in the Emergency DepartmentA nurse treats a patient in the Emergency DepartmentA nurse treats a patient in the Emergency Department

Patients & visitors

Coming to hospital

Staying in hospital

Find out about staying in hospital.


We provide a full range of services to diagnose and treat illnesses and injuries for people staying in hospital:

  • Emergency care
  • Scans and tests (such as x-rays and CT scans)
  • Medical treatments (such as medication and drug therapy)
  • Surgical procedures
  • Mental health support
  • Rehabilitation (such as physiotherapy and speech pathology)

Find out more about our clinics and services.

What you need to know


Alcohol cannot be brought into the hospital.

Clinical trials

Austin Health runs clinical trials in a number of areas. Your doctor can provide more information if you're interested in participating in a clinical trial.

Find out more about our clinical trials.

Electrical appliances

Due to the potential fire risk, you must ask ward staff before you bring in personal electrical equipment such as hair dryers or portable radios.


Each day you'll be given a menu card to order ahead for three meals.

Find out more about meals and nutrition.

No smoking

Smoking is not permitted anywhere within Austin Health's buildings or grounds.

Speak to your treating team about obtaining free nicotine replacement therapy during your stay, or support to help you quit.

You can also talk to your GP or call Quitline on 137 848 for quitting advice and support.


A patient phone is provided at most overnight bed locations.

Calls from outside the hospital between the hours of 8am and 8pm can be directed to all patients by calling 03 9496 5000.

Mobile phones can be used in public areas (such as lounges, waiting areas and corridors) as long as there is no operating medical equipment within 2 metres (due to possible interference).

Private patients

All patients admitted to Austin Health are asked to choose whether they wish to use their private health insurance or be admitted as a public patient.

Find out more about using your private health insurance to pay for hospital services.

Television and radio

Bedside televisions can be hired through the free Patient Information Channel. When you have the TV switched on, use your Nurse Call bell to access the channel on Channel 1.

Access to selected radio stations is also included in your TV hire.

If you have questions or need help call 03 9496 4779.

Valuables and personal items

Please don't bring jewellery, money or valuable personal items to hospital, except small amounts of change for newspapers or other small necessities.

We don't accept responsibility for any loss or damage of patients' personal items.