Patients & visitors



Telehealth video calls connect you with us so you don't need to come to hospital for your appointment.

Follow our simple instructions for preparing and starting your Telehealth appointment. If you have trouble, we can help you. If you need information in your language, we can help you.

What is Telehealth?

Telehealth is a video call appointment with your healthcare provider.

You can attend your appointment via video call from any location, such as your home, work or your GPs clinic.

We use the Healthdirect Telehealth Video Call system. You can use it on any smartphone, tablet or computer with a camera.

Watch this video to find out more about attending your appointment via a video call.


Find out how to get ready for your Telehealth appointment ahead of time on Preparing for your call.

Why use Telehealth?

Telehealth is:

  • Easy to use - you can access it via any smart phone, tablet device, or computer with a camera
  • Safe and secure - no patient data is retained in the Healthdirect platform
  • Quick - you don't need to travel to get to your appointment, saving time and money
  • Cheap - there is no out of pocket cost

Telehealth video calls allow you and your healthcare provider see each other without you needing to travel to the hospital.

Who can use Telehealth?

During COVID-19, all patients can use Telehealth appointments.

Telehealth is not suitable for all appointments, such as if you need blood tests or scans. When you book your appointment, we can advise whether Telehealth is suitable for you.

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