Patients & visitors


Visiting hours

Our visiting hours are between 10am to 1pm and 4pm to 7pm.

Visiting a patient at Austin Health

Visitors are permitted to Austin Health sites with some restrictions.

Patients staying in hospital

Patients staying in hospital can have two people visit per time slot:

  • with a maximum of four visitors per day
  • between 10am and 1pm or 4pm and 7pm.

Patients in Emergency

Patients may have one visitor per patient into the cubicle area dependent on capacity and distancing requirements.

No visitors are permitted in the waiting room unless covered by an exemption listed below. 

COVID-19 or Quarantined patients

Patients can have two visitors per time slot:

  • with a maximum of 4 visitors per day
  • between 10am to 1pm or 4pm to 7pm.

Visitors will need to wear appropriate personal protective equipment. Check with the Nurse in Charge. 

Patients receiving palliative care

Visitors are welcome at any time.

Check with the Nurse in Charge about the number of visitors.

COVID positive patient receiving palliative care

COVID positive patients can have up to four visitors between 10am and 7pm.

Visitors will need to wear appropriate personal protective equipment. Check with the Nurse in Charge. 


All visitors must at a minimum wear a hospital-provided surgical mask. We strongly recommend the use of N95 masks. Masks will be provided on entry. 

If visiting a COVID positive or quarantined patient, then the use of an N95 mask is mandatory. 

Visitors with valid mask exemption are required to test negative on a Rapid Antigen Test.


Exemptions remain in place for patients who need additional support, including patients who:

  • are children under the age of 18
  • are living with disability 
  • have a behavioural need
  • are non-English speaking and require assistance with translation
  • are living with mental health or dementia and have a nominated medical treatment decision maker.

Please discuss with your Nurse in Charge or care team to confirm if you are eligible.

Contact a ward

To speak to a ward, call our Switchboard on 03 9496 5000.

Specialist clinics (outpatient) appointments

Where possible, Specialist Clinics (outpatient) appointments are being held by phone or Telehealth, rather than in person.

You will be contacted before your appointment to let you know if it will be conducted by phone or Telehealth. Please attend as normal unless told otherwise.

Patients who are required to attend face to face appointments are requested to come alone where possible.

One carer may remain if a patient:

  • is a child under 18 years old
  • has a disability
  • has a behavioural need
  • is non-English speaking and requires assistance with translation.
  • is physically frail
  • requires psychological support.

Find out more about attending your Specialist Clinics appointment. 

Concierge points for patients & visitors

We provide a concierge service for all patients and visitors entering Austin Health buildings to help stop the spread of COVID-19. 

Find out more about concierge points for visitors and patients.