Patient with Aboriginal Hospital Liaison Officer Jacob NelsonPatient with Aboriginal Hospital Liaison Officer Jacob NelsonPatient with Aboriginal Hospital Liaison Officer Jacob Nelson

Patients & visitors

In this section, you can find the following information:

Visiting hours

New visitor restrictions in place

Following the Premier’s announcement on Sunday 27 September, we have updated our approach to managing visitors to Austin Health sites.

Under the new restrictions, most patients are permitted to have one visitor, once a day for two hours per day.

From Tuesday 29 September, we’ll be allowing visitors access to our sites during three separate visiting periods each day: 

  • 8.30am – 10.30am
  • 11am – 1pm
  • 3.30pm – 5.30pm
We still have specific arrangements in place in certain areas to keep everybody safe. These include:
  • Patients under the age of 18 are permitted to have a guardian with them for an unlimited time period (including outside of Visiting Hours) and a second parent/guardian/carer visitor so long as physical distancing can be maintained.
  • No visitors are permitted for suspected or positive COVID-19 patients or to Ward 7 East.
  • Visitors permitted to ICU between 11am – 1pm and 3.30pm – 5.30pm.
  • No visitors permitted in ED unless accompanying a child.
  • Exemptions remain for patients who are receiving end-of-life terminal phase care (please contact the Nurse Unit Manager directly) or who have a disability or behavioural needs. 

Please note that children under the age of 16 are not permitted to visit patients at the present time.

Visitors are also asked to remember to keep a distance of 1.5 metres between yourself and others wherever possible.

We are screening all visitors and outpatients entering Austin Health buildings, and have limited the number of entrances that people can use. 

You can help us to speed up the screening process by filling in our online Visitor Registration form before coming to visit.

More information about screening points and visitor entrances is also available here.

Please treat our staff with kindness and respect.

To contact a ward phone our Switchboard on 03 9496 5000.

Acknowledgement flags

Austin Health acknowledges the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.