Patient with Aboriginal Hospital Liaison Officer Jacob NelsonPatient with Aboriginal Hospital Liaison Officer Jacob NelsonPatient with Aboriginal Hospital Liaison Officer Jacob Nelson

Patients & visitors

In this section, you can find the following information:

Visiting hours

Visitor restrictions updated

We have up the restrictions in place to manage visitors to our sites.

From Tuesday 17 November, each patient is able to have one visitor OR one group of visitors, once a day for up to two hours.

Children under the age of 16 will also be allowed to visit patients when accompanied by a guardian.

Groups of visitors must live together in the same household. Household groups can be made up of two adults OR one adult plus children (under 16).

An additional two-hour visiting block between 5.30pm – 7.30pm has also been added.

Visitors will now be able to access to our sites during four visiting periods each day: 

  • 8.30am – 10.30am (except for ICU)
  • 11am – 1pm
  • 3pm – 5pm
  • 5.30pm – 7.30pm

We still have specific arrangements in place in certain areas to keep everybody safe including:

  • Patients under the age of 18 are permitted to have a guardian with them for an unlimited time period (including outside of Visiting Hours) and a second parent/guardian/carer visitor so long as physical distancing can be maintained
  • No visitors permitted for suspected COVID-19 patients
  • No visitors permitted in ED unless accompanying a child
  • Exemptions remain for patients who are receiving end-of-life terminal phase care (please contact the Nurse Unit Manager directly) or who have a disability or behavioural needs. 

Visitors are reminded to keep a distance of 1.5 metres between themselves and others and to follow the directions of staff to help keep everyone safe.

We are screening all visitors and outpatients entering Austin Health buildings, and have limited the number of entrances that people can use. 

You can help us to speed up the screening process by filling in our online Visitor Registration form before coming to visit.

More information about screening points and visitor entrances is also available here.

Please treat our staff with kindness and respect.

To contact a ward phone our Switchboard on 03 9496 5000.

Acknowledgement flags

Austin Health acknowledges the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.