Patient with Aboriginal Hospital Liaison Officer Jacob NelsonPatient with Aboriginal Hospital Liaison Officer Jacob NelsonPatient with Aboriginal Hospital Liaison Officer Jacob Nelson

Patients & visitors

In this section, you can find the following information:

Visiting hours

We have restrictions in place to manage visitors to our sites and to keep our patients, staff and visitors safe.

Visitors from exposure sites

The Victorian Government has introduced a traffic light system to help keep the community safe during COVID-19 exposures and outbreaks.

If you have been to a:

  • Red zone: You may not visit our sites
  • Orange zone: You may only visit our sites once you have completed your mandatory self-isolation period and have received your negative COVID-19 test result
  • Green zone: You are welcome to visit our sites

Visiting our sites

The following rules apply when visiting our sites:

  • Patients can have one visitor per visiting period
  • Patients under the age of 18 can have one parent or guardian stay with them (including outside of visiting hours). A second parent, guardian or carer can visit if physical distancing can be maintained
  • Children under the age of 16 are not permitted to visit
  • No visitors are permitted for COVID-19 patients (suspected or confirmed)
  • One visitor per patient is permitted in our Emergency Department

Visiting periods

We have two visiting periods each day: 

  • 9am - 1pm
  • 3pm - 7.30pm

Screening

We are screening all visitors and outpatients entering Austin Health buildings, and have limited the number of entrances that people can use. 

Find out more about screening points for visitors and patients.

You can help us to speed up the screening process by completing our online Visitor Registration form before coming to visit.

We are doing our best to make it quick and easy for you to visit our sites. Please be patient and treat our staff with kindness and respect.

Visitor requirements

Please follow these rules to keep everyone safe:

  • Wear a mask at all times
  • Keep a physical distance of 1.5 metres between yourself and others
  • Follow the directions of our staff

Exemptions

Exemptions to visitor restrictions are in place for patients who are receiving end-of-life, terminal phase care.

In these cases, immediate family may visit outside usual visiting hours. Speak to your Nurse Unit Manager or care team.

Contact a ward

To speak to a ward, call our Switchboard on 03 9496 5000.

Acknowledgement flags

Austin Health acknowledges the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.