Patients & visitors

COVID-19

Visiting hours

From 20 July 2022

Visiting a patient at Austin Health

Visitors are permitted to Austin Health sites with some restrictions.

Patients staying in hospital

Patients staying in hospital can have one fully vaccinated person visit per day:

  • for a maximum of two hours
  • between 11am and 1pm or 5pm and 7pm.

Patients in Emergency

Patients may have one fully vaccinated visitor per patient into the cubicle area dependent on capacity and distancing requirements.

No visitors are permitted in the waiting room unless covered by an exemption listed below. 

COVID, Suspected COVID or Quarantined patients

Patients can have one fully vaccinated visitor per day for 2 hours during the visiting hours of 11am to 1pm and 5pm to 7pm.

Visitors will need to wear full personal protective equipment and visits will only be possible if staffing allows for adequate supervision. Check with the Nurse in Charge. 

Patients receiving palliative care

Patients receiving palliative or end of life care (excluding COVID positive patients) are allowed two fully vaccinated visitors at a time with extended visiting hours. Please speak with the Nurse in Charge to discuss further.

Masks

All visitors must at a minimum wear a hospital-provided N95 mask. You must maintain a physical distance of 1.5 meters from others when inside our hospitals.

Visitors with valid mask exemption are required to test negative on a Rapid Antigen Test and wear a surgical mask.

Exemptions

Exemptions remain in place for patients who:

  • are children under the age of 18
  • have disability 
  • have a behavioural need
  • are non-English speaking and require assistance with translation
  • are living with mental health or dementia and have a nominated medical treatment decision maker

Please discuss with your Nurse in Charge or care team to confirm if you are eligible.

If you are eligible to visit via an exemption you must be fully vaccinated.

Contact a ward

To speak to a ward, call our Switchboard on 03 9496 5000.

Specialist clinics (outpatient) appointments

Where possible, Specialist Clinics (outpatient) appointments are being held by phone or Telehealth, rather than in person.

You will be contacted before your appointment to let you know if it will be conducted by phone or Telehealth. Please attend as normal unless told otherwise.

Patients who are required to attend face to face appointments are requested to come alone where possible.

One fully vaccinated carer may remain if a patient:

  • is a child under 18 years old
  • has a disability
  • has a behavioural need
  • is non-English speaking and requires assistance with translation.
  • is physically frail
  • requires psychological support.

Find out more about attending your Specialist Clinics appointment. 

Screening

We are screening all visitors and outpatients entering Austin Health buildings, and have limited the number of entrances that people can use. 

Find out more about screening points for visitors and patients.

You can help us to speed up the screening process by completing our online visitor screening form before coming to hospital.