We are guided by the Consumer Partnership Framework which provides the details of how we partner with our consumers across five key areas. These areas include:
Consumer and community participation is an integral part of the core business of Austin Health.
Partnerships with patients and consumer comprise many different, interwoven practices across three levels of partnership:
We are committed to improving and extending consumer and community participation opportunities in service planning, development, implementation and evaluation across all sites and multiple service-delivery areas.
Consumer is a general term that refers to the users or potential users of services, and in the health sector includes patients, clients, residents, carers, relatives and community advocates.
Consumer participation/engagement is the process of involving health consumers and the community in decision-making about their own health care, health service planning, policy development, setting priorities and quality issues in the delivery of services.
Community refers to people who may not be consumers of health services, but have an interest in health services or the health system as taxpayers and citizens.
Carers are those who have an active role in caring for the consumer of a health service, and may or may not include family members.
The Austin Health Community Advisory Committee (CAC) is an advisory committee to the Austin Health Board which operates under the Victorian public health services community advisory committee guidelines.
The committee has a critical role in:
Find out more about the Community Advisory Committee.
The Austin Health consumer register is a database of people who are interested in participating in different improvement opportunities across our organisation. The database is made of up community members, past and current patients and their carers.
We know that consumer participation leads to improvements in the quality, safety and accessibility of our services. Your involvement can help us to meet the needs of the community we serve.
You can participate in many different ways, such as:
If you choose to join the Austin Health consumer register, we will contact you when opportunities to participate arise.
Your participation is voluntary, so it is up to you whether you choose to accept or decline an opportunity. You can choose to participate in areas which are relevant to your interest or experience.
Consumer participation is embedded in the:
If you would like to get involved, complete an application form.
If you would like more information about consumer and community participation at Austin Health, please get in touch with us.
Phone: 03 9496 3566
Patient Safety and Clinical Excellence Unit
145 Studley Road