We’re committed to providing our patients with reliable, safe, person‑centered care. We think we do a good job, but there’s always room for improvement. We value your feedback because it helps us to improve the services and care that we provide.
The first step is to provide feedback to the person who‘s in the best position to help you. This will usually be the person providing your care, such as a nurse, doctor or allied health professional. They’ll make sure your issue is resolved or your feedback is shared with the right people.
You can also provide feedback by:
Calling the Consumer Engagement Office on (03) 9496 3566.
We’ll let you know your feedback has been received within one working day. If you’ve raised concerns, we’ll investigate further and will provide you with a response if you’ve asked us to come back to you. All feedback will be provided to the relevant area.
We’ll respond to your concerns as quickly as possible. Most concerns can be addressed within a few days. However, more complex matters may take a number of weeks. We’ll keep you updated if there may be a delay.
If you’re dissatisfied with the response, you can escalate your issue to the Health Complaints Commissioner for free advice on 1300 582 113. Mental health consumers can contact the Mental Health Complaint Commissioner on 1800 246 054.