The cover photo from our Consumer Engagement Plan - Allied Health Assistant Anton Harrington in the Accessible Kitchen Garden

Patients & Visitors

In this section, you can find the following information:

Feedback

Your feedback helps us improve our health service and ensure we’re providing the best experience for our patients, their families and carers.

We’re committed to providing our patients with reliable, safe, person‑centered care. We think we do a good job, but there’s always room for improvement. We value your feedback because it helps us to improve the services and care that we provide.

Where do I begin?

The first step is to provide feedback to the person who‘s in the best position to help you. This will usually be the person providing your care, such as a nurse, doctor or allied health professional. They’ll make sure your issue is resolved or your feedback is shared with the right people.

Other ways to provide feedback

You can also provide feedback by:

  1. Completing the form below

  2. Emailing feedback@austin.org.au

  3. Calling the Consumer Engagement Office on (03) 9496 3566.

What happens next?

We’ll let you know your feedback has been received within one working day. If you’ve raised concerns, we’ll investigate further and will provide you with a response if you’ve asked us to come back to you. All feedback will be provided to the relevant area.

How long will it take?

We’ll respond to your concerns as quickly as possible. Most concerns can be addressed within a few days. However, more complex matters may take a number of weeks. We’ll keep you updated if there may be a delay.

What can I do if I’m still unhappy with the outcome?

If you’re dissatisfied with the response, you can escalate your issue to the Health Complaints Commissioner for free advice on 1300 582 113. Mental health consumers can contact the Mental Health Complaint Commissioner on 1800 246 054.

 

Feedback Form

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Acknowledgement flags

Austin Health acknowledges the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.