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Contact us if you have any questions about attending your appointment.
On the day of your appointment, bring the following items with you:
Find out about transport and parking for Austin Hospital.
Find out about transport and parking for Heidelberg Repatriation Hospital.
If you arrive early, wait until 30 minutes before your appointment time before you check-in.
Go for a walk or grab a cup of coffee then come back and check-in. This helps reduce overcrowding in the clinic waiting room and ensures everyone gets a seat.
When you arrive, use a self check-in machine to register your arrival.
You need to swipe your Medicare or Department of Veteran Affair (DVA) card to check-in.
If you find using the self check-in machines stressful or difficult, you are welcome to ask volunteers or Reception staff to help you.
The self check-in machine prints a ticket which confirms the location of your clinic and shows a number.
Take a seat in the waiting room and wait for your number to be displayed on the screen (or verbally announced in Clinic E).
If you miss your number on the screen, your arrival from self check-in will be registered and staff will know you have arrived so someone will come out to collect you from the waiting area.
When your number is displayed or called, proceed to the designated consulting room or area.
We encourage using self check-in machines because:
It is recommended that you allow up to two hours for your appointment.
All patients are given a specific arrival time and the clinic is organised according to the type of patients seen and the number of staff available.
Unexpected delays can occur due to a complicated patient, an ambulance arrival or the urgent need for a staff member to attend to a patient on the ward.
Our target is to ensure a clinician sees you within 20 minutes of your scheduled arrival time but, if delays are expected, your clinic receptionist will keep you informed.