Coronaviruscoronaviruscoronavirus

Worried you may have coronavirus?

In this section, you can find the following information:

Are you concerned that you may have coronavirus?

If you think you may need to be tested for coronavirus:

  • Call our coronavirus hotline on 9496 6606 (8am-8pm, 7 days a week). 

    BEFORE coming in to hospital.

Only come straight to hospital if it is a medical emergency. In a medical emergency, call 000 for an ambulance.

To help reduce the spread of the virus and the pressure on our health service, please bring no more than one person with you. Come alone if possible.

Need advice?

Call our coronavirus hotline on 9496 6606 between 8am-8pm, 7 days a week. (Note: If you need advice outside of these hours, call the Department of Health and Human Services' Coronavirus Hotline on 1800 675 398.)

If you've been tested and you're waiting for your results, please be patient. We'll contact you as soon as we have them. 

If you're an ONJ Centre patient, please see the advice on the ONJ Centre website.

Detailed information on coronavirus, including travel advice and how to reduce your risk, is available on the DHHS coronavirus website.

For visitors

Visiting hours are restricted to 12-2pm and 5-7pm daily. Each patient can be visited by one person a day for a maximum of two hours.

No visitors are allowed in our Intensive Care Unit (ICU). No visitors are allowed to visit patients who have coronavirus, or suspected coronavirus. 

No visitors will be allowed in ED unless the patient is a child, has a disability and needs a carer, or does not speak English and requires translation. If the patient is suspected of having COVID-19, no visitors will be allowed under any circumstances.

Please keep a distance of 1.5 metres between yourself and others wherever possible.

Allowances will be made for patients receiving end-of-life care.

Please don't visit the hospital in groups. 

We are screening all visitors and outpatients entering Austin Health buildings, and have limited the number of entrances that people can use. Please read this information before coming to visit.

We know that these measures will be hard for some people, but they are important for limiting the spread of coronavirus. Please treat our staff with kindness and respect.

You must:

  • Only visit if you're well
  • Wash your hands with soap and water for 20-30 seconds or apply hand sanitiser before and after your visit
  • Cough or sneeze into your elbow.

Do not visit if you:

  • Are unwell or have symptoms of COVID-19 including fever, cough or shortness of breath
  • Have travelled overseas in the past 14 days
  • Have been in contact with a person who has been diagnosed with COVID-19.

Thank you for your understanding and for helping us keep our hospital safe. 

Important changes to Emergency Department parking and the Emergency Department triage process

To ensure we can continue to provide safe, high quality emergency care to our community during the COVID-19 pandemic, Austin Health will be changing the access to our Emergency Department (ED) from Monday 27 April until further notice.

How can I access the Emergency Department?
  • Pedestrian and vehicle access will continue via the current Emergency entrance in Burgundy Street
  • Traffic management staff will be in place at the entrance to assist and direct you to the public drop off area
  • You must stay in your car and wait for an ED nurse
  • The ED nurse will ask you a few simple screening questions and then direct you where to go
  • There will be no short-term parking at ED so you need to be prepared to drive out of the drop-off zone as soon as the ED nurse provides your instructions.
What does this mean for all adult patients?
  • You will need a driver to drop you at ED. If the driver needs to come back into ED they will need to drive out to the car park, park and enter the ED following the signage/instructions within the hospital.
What does this mean for children or patients requiring assistance?
  • The child or patient and their parent or carer will need a driver to drop them at ED. If the driver needs to come back into ED they will need to drive out to the car park, park and enter the ED following the signage/instructions within the hospital
What if no driver is available?
  • If you don’t have another driver available in your household you may want to consider other forms of transport to ED such as taxi or ride share vehicles – these companies have precautions in place in relation to COVID-19 and are an option.

Please note: children presenting to the Emergency Department with a respiratory illness and assessed as requiring admission may need to be transferred to an alternative hospital.  The Emergency Department staff will be able to assist parents/caregivers with answering any questions that arise around this process.

Austin’s focus is on the safety, health and wellbeing of our staff and community, while ensuring patients can access quality and safe emergency care.

We will keep the community, patients and visitors updated about any changes. Questions and enquiries can be emailed to feedback@austin.org.au, via the online form on our website www.austin.org.au, or by calling 9496 3566.

Important changes to Austin Hospital's Studley Road main entry

There are no patient drop offs or pick ups at Austin Hospital’s main entry on Studley Road until further notice.

The Mercy Hospital for Women’s Emergency Department entrance has been closed due to COVID-19 and can now only be accessed via the main entry.

Use of the main entry will be restricted to the following;

  • Mercy emergency and birthing arrivals
  • Mercy urgent Medical Staff parking
  • Non-urgent patient transport & neonatal transport (PIPER)
  • Deliveries that cannot be rediverted to the loading docks.

Please note: there is no change to the ONJ Cancer Centre drop off / pick up area.

If you’re dropping off or picking up patients at Austin Hospital, traffic management will be available to direct you to the car park where 30 minutes free parking for all drop offs and pick ups will be provided.

You’ll be the charged the usual parking rate for the time you are parked after the free 30-minute period has expired.

Please let our staff know if you are Aboriginal or Torres Strait Islander

In recognition of the health gap experienced by Aboriginal and Torres Strait Islander Peoples, we strongly encourage Aboriginal People to seek COVID-19 testing if they have any concerns or symptoms.

Contact our COVID-19 hotline on 9496 6606 (8am-8pm, 7 days a week) or complete our COVID-19 Online Screening Tool.

For further assistance and support call our Aboriginal Heath team, Ngarra Jarra on 9496 5699, 9am- 4pm, Monday to Friday.

For more info visit the DHHS COVID-19 information for Aboriginal communities webpage.

For clinic patients (outpatients):

We're making some temporary changes to appointments in our Specialist Clinics.

Where possible, Specialist Clinics (outpatient) appointments will be held by phone or telehealth, rather than in person.

This change will occur in some clinics before others.

You will be contacted before your appointment to let you know if it will be by phone/telehealth or at the hospital. Please attend as normal unless told otherwise.

If your appointment is being held at the hospital, please come alone unless you need someone to help you. Do not come:

  • If you have been overseas in the last 14 days or you have been in close contact with someone who has been diagnosed with COVID-19
  • If you have symptoms including fever, cough, cold, flu or diarrhoea.

Please let us know if you can't attend your appointment.

If you have questions or concerns, contact the relevant clinic.

Cancellations and closures

  • The ANZAC Day Observance Ceremony at Heidelberg Repatriation Hospital has been cancelled.
  • Austin Lodge will be closed from Friday 27 March until further notice. Patients who have a booking will be contacted to let them know.

Thank you for your understanding.

Acknowledgement flags

Austin Health acknowledges the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.