A physio works with a spinal rehabilitation patientA physio works with a spinal rehabilitation patientA physio works with a spinal rehabilitation patient

Clinics & services

Disability liaison

Disability liaison

We support people with disability to use hospital services and access the care and treatment they need.

About us

Disability Liaison Officers (DLOs) support people with disability, their families and support networks to access services at Austin Health.

Our services

We support people with disability, their families and support networks to access:

  • Austin Health services and other health and human services
  • inpatient and outpatient services
  • COVID-19 testing, treatment and vaccination

We also provide advice to health care teams to provide safer, accessible, and more inclusive care.

People with disability can also find resources on this page to support their access to Austin Health.

Contact us

Disability Liaison Officer

Phone: 03 9490 7620

Email: disabilityliaison@austin.org.au

Open hours: Monday to Friday 8am to 4pm

Complete our online DLO referral form

For referrals, complete our online referral form and we will contact you.

Accessible parking

Austin Health has accessible car parking for people who use wheelchairs at the Austin Tower and Harold Stokes carpark. The Harold Stokes carpark can accommodate over height vehicles. You can book a car park by contacting the Car Parking Office on 9496 4512 between 6am and 10pm.

You can also ask a DLO to book a car park for you by calling 9490 7620, or by emailing disabilityliaison@austin.org.au. We are available 8am to 4pm, Monday to Friday, excluding public holidays.

Accessible accommodation

We have made a list of some accessible accommodation options that may be helpful for people who need to travel to access Austin Health. See: accessible accommodation near Austin Health.

Autism Spectrum Care Plan

The Autism Spectrum Care Plan is a way for you to tell Austin Health about your needs, likes and dislikes. This care plan will help Austin Health provide you with individualised treatment and care when you stay at hospital.

You can fill out this care plan by yourself, with help from someone else or a Disability Liaison Officer before you come to Austin hospital.

Once you have completed the Care Plan, please send it to the Disability Liaison Officer team. We will save it in your medical record for when you come to Austin Health. You can also bring a copy of the Care Plan with you when you come to Austin Health.

COVID-19 testing

Please see our information about accessing Austin Health services during the COVID-19 pandemic.

Please let us know if you need support to access these services.

If you have COVID-19 symptoms and cannot leave home due to disability or the need to care for others, then you can be tested at home. 

The Call-to-Test service is run by the Victorian Department of Health and Human Services. To access it, call the DHHS coronavirus (COVID-19) hotline on 1800 675 398 and select option 7.


COVID-19 vaccination

Our COVID-19 vaccination clinics have closed. Visit the Victorian Government's Coronavirus website to find out how to book your COVID-19 vaccine appointment.

Access the Commonwealth Department of Health's information for people with disability about COVID-19 vaccines and COVID-19 vaccination easy to read resources

We can support access to these services. 

Disability Action Plan

At Austin Health we are committed to greater access and equity of care for people with disability.

Our Disability Action Plan lays a foundation for our organisational approach to all disability related improvement work.

Find out more here: Disability Action Plan.

Social scripts

We have created social scripts using simple language and photos that describe what to expect when visiting Austin Health. View our social scripts. 

Your rights at hospital

People with disability have a right to get safe healthcare like everyone else. Our hospital has rules to make sure you get the healthcare you need.

For more information about your rights as a patient, including translations in different languages, see: Your rights & responsibilities.

Other services

Links to other services that can support people with disability, their families and support networks.