A physio works with a spinal rehabilitation patientA physio works with a spinal rehabilitation patientA physio works with a spinal rehabilitation patient

Clinics & services

Disability liaison

Disability liaison

We support people with disability to use hospital services and access the care and treatment they need.

About us

Our Disability Liaison Officers (DLOs) support people with disability, their families and carers to access services at Austin Health. We can also help you to find what you need from other health services.

We have a strong focus on making sure that you can access COVID-19 testing, treatment and vaccination easily.

Austin Health is looking at ways to improve the care provided to people with disabilities, their families and carers. Please contact us with any feedback or suggestions. 

Our services

We provide the following services:

  • Support for people with disability, their families and carers to access COVID-19 testing, treatment and vaccination.
  • Support for people with disability, their families and carers to access other Austin Health services and other health and human services
  • Support for inpatients with a disability and the teams caring for them
  • Advice to other Austin Health services and staff on how to provide care that is more accessible and inclusive for people with disabilities

COVID-19

Please see information about accessing Austin Health services during the COVID-19 pandemic.

Please let us know if you need support to access these services.

If you have COVID-19 symptoms and cannot leave home due to disability or the need to care for others, then you can be tested at home. 

The Call-to-Test service is run by the Victorian Department of Health and Human Services. To access it, call the DHHS coronavirus (COVID-19) hotline on 1800 675 398 and select option 9.

Read about the Call-to-Test service in Easy English.

 

COVID-19 vaccination

Please see information about Austin Health's COVID-19 vaccination program. 

Access the Commonwealth Department of Health's information for people with disability about COVID-19 vaccines and COVID-19 vaccination easy to read resources. 

Related services

Referrals

You do not need a referral from a health professional to access this service.

To access our service:

The following information is required:

  • Name
  • Residential address
  • Date of birth
  • Phone number and/or email address
  • Referrer details: Referrer name, contact details and preferred method of contact
  • Reason for referral: Disability and/or Health Condition and description of assistance needed (including if referral is for vaccination assistance)
  • Any other relevant information

Contact us

Disability Liaison

Phone: 03 9490 7620

Email: disabilityliaison@austin.org.au

Open hours: Monday - Friday 9 am to 5 pm

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