In this Section:
Only come straight to hospital if it is a medical emergency. In a medical emergency, call 000 for an ambulance.
To help reduce the spread of the virus and the pressure on our health service, please bring no more than one person with you. Come alone if possible.
Call our coronavirus hotline on 9496 6606 between 8am-8pm, 7 days a week. (Note: If you need advice outside of these hours, call the Department of Health and Human Services' Coronavirus Hotline on 1800 675 398.)
If you've been tested and you're waiting for your results, please be patient. We'll contact you as soon as we have them.
If you're an ONJ Centre patient, please see the advice on the ONJ Centre website.
Detailed information on coronavirus, including travel advice and how to reduce your risk, is available on the DHHS coronavirus website.
Visiting hours are restricted to 12-2pm and 5-7pm daily. Each patient can be visited by one person a day for a maximum of two hours.
No visitors are allowed in our Intensive Care Unit (ICU). No visitors are allowed to visit patients who have coronavirus, or suspected coronavirus.
No visitors will be allowed in ED unless the patient is a child, has a disability and needs a carer, or does not speak English and requires translation. If the patient is suspected of having COVID-19, no visitors will be allowed under any circumstances.
Please keep a distance of 1.5 metres between yourself and others wherever possible.
Allowances will be made for patients receiving end-of-life care.
Please don't visit the hospital in groups.
We are screening all visitors and outpatients entering Austin Health buildings, and have limited the number of entrances that people can use. Please read this information before coming to visit.
We know that these measures will be hard for some people, but they are important for limiting the spread of coronavirus. Please treat our staff with kindness and respect.
Do not visit if you:
Thank you for your understanding and for helping us keep our hospital safe.
To ensure we can continue to provide safe, high quality emergency care to our community during the COVID-19 pandemic, Austin Health will be changing the access to our Emergency Department (ED) from Monday 27 April until further notice.
Please note: children presenting to the Emergency Department with a respiratory illness and assessed as requiring admission may need to be transferred to an alternative hospital. The Emergency Department staff will be able to assist parents/caregivers with answering any questions that arise around this process.
Austin’s focus is on the safety, health and wellbeing of our staff and community, while ensuring patients can access quality and safe emergency care.
We will keep the community, patients and visitors updated about any changes. Questions and enquiries can be emailed to firstname.lastname@example.org, via the online form on our website www.austin.org.au, or by calling 9496 3566.
There are no patient drop offs or pick ups at Austin Hospital’s main entry on Studley Road until further notice.
The Mercy Hospital for Women’s Emergency Department entrance has been closed due to COVID-19 and can now only be accessed via the main entry.
Use of the main entry will be restricted to the following;
Please note: there is no change to the ONJ Cancer Centre drop off / pick up area.
If you’re dropping off or picking up patients at Austin Hospital, traffic management will be available to direct you to the car park where 30 minutes free parking for all drop offs and pick ups will be provided.
You’ll be the charged the usual parking rate for the time you are parked after the free 30-minute period has expired.
In recognition of the health gap experienced by Aboriginal and Torres Strait Islander Peoples, we strongly encourage Aboriginal People to seek COVID-19 testing if they have any concerns or symptoms.
Contact our COVID-19 hotline on 9496 6606 (8am-8pm, 7 days a week) or complete our COVID-19 Online Screening Tool.
For further assistance and support call our Aboriginal Heath team, Ngarra Jarra on 9496 5699, 9am- 4pm, Monday to Friday.
For more info visit the DHHS COVID-19 information for Aboriginal communities webpage.
Where possible, Specialist Clinics (outpatient) appointments will be held by phone or telehealth, rather than in person.
This change will occur in some clinics before others.
You will be contacted before your appointment to let you know if it will be by phone/telehealth or at the hospital. Please attend as normal unless told otherwise.
If your appointment is being held at the hospital, please come alone unless you need someone to help you. Do not come:
Please let us know if you can't attend your appointment.
If you have questions or concerns, contact the relevant clinic.
Thank you for your understanding.