Clinics & services

Child & youth mental health

Booboop Narrkwarren Nagarra-jarra-noun (The Family Healing Centre)

We work alongside children and families who have experienced trauma or challenging childhood experiences which may be impacting on their relationships with their parents, guardians, caregivers, and the wider community.

Formerly known as the Statewide Child and Family Centre.

About us

Booboop Narrkwarren Nagarra-jarra-noun means Family Healing Centre in the Woi wurrung language of the Wurundjeri People. The Centre is designed to support children between 0 to 11 years of age, their families and care systems to connect or reconnect with one another, and with their communities following challenging life experiences. This occurs through building meaningful, trusting therapeutic relationships.

The centre’s environment provides families with evidenced-based specialist support towards the work of restoring the child’s wellbeing and developmental trajectory. This is done through a whole family stay at a purpose-built child and family centre.

Our services

Booboop Narrkwarren Nagarra-jarra-noun provides families an opportunity to work through challenges with clinicians in a home-like environment. Families can come and stay in one of three fully equipped private units at the centre. Children and families are supported by a team of trained and experienced clinicians utilising a client-family centred approach.

The Centre provides the opportunity for 24-hour therapeutic support and nurtured care to help families reach their goals. A multidisciplinary team of mental health Clinicians comprising family therapists, occupational therapist, psychiatric nurses, psychiatrist, psychologists, social workers, speech therapists and lived experience workers will support families during their stay.

Whilst at the centre, children and their families can access:

  • Whole of ‘family’ residential stay
  • Outreach, including the possibility of On Country healing.
  • Family Therapy
  • Parent/Caregiver Therapy
  • Dyadic Therapy
  • Individual Child Therapy
  • Therapeutic Group Work
  • Art Therapy, Music Therapy
  • Speech and Language, Psychology and Occupational Therapy
  • Day program

Any family living within Victoria can access the Centre and there is no cost involved.

Accessing our service

Booboop Narrkwarren Nagarra-jarra-noun is a statewide service and accepts referrals for families living within the state of Victoria.

To access the service, families, carers, service providers can contact us directly. To access the centre, children and families must be working with a current support service. This could include:

  • Family services/NGO’s, community-based Child Protection Practitioners
  • Community Health Centres
  • Maternal Child Health Nurses
  • Adult Mental Health Services – FAPMI
  • Parent infant programs/mother baby units
  • Private Child Psychiatrists
  • Paediatricians


For service providers

Service providers can make referrals to the centre directly by calling 03 9496 6889, Monday to Friday between 9am and 4.30pm.

Service providers must ensure that they have the consent of the family before making a referral, as well as being able to provide support to the family prior to, during and following an admission.

For electronic referrals complete the intake and screening form and email to:

Intake Clinician


Once a referral has been made, an intake clinician will discuss the referral with the support service as well as the family to assess whether the centre is appropriate for the family. If the centre does not suit the family’s needs, the intake worker will assist families and service providers to a more appropriate support.

Contact us

For general enquiries

Phone: 03 9496 6889 ask for intake clinician


Open hours: Monday to Friday, 8am to 4.30pm


12 Grieve Street
Macleod Victoria 3085

Download an information sheet about this service

Other helpful information