Aged careAged careAged care

Clinics & services

Aged care

Older people's care in residential aged care facilities

Residential facilities can call us on 0422 006 655 Monday to Sunday 9am to 5pm

About us

Our Residential In Reach service provides care to clients in residential aged care facilities, as an alternative to coming to the emergency department.

This free service is available to support facilities to manage acute health issues when a GP or locum is unavailable.

Our services

We provide the following services for clients in residential facilities:

  • Assess and manage unwell or injured residents
  • Provide treatment options other than hospital transfer
  • Adminster subcutaneous fluids and IM medications
  • Troubshoot catheter/PEG problems
  • Provide palliative care support
  • Advice with complex wounds


For residential facilities

Contact us if you:

  • Are unable to access the resident's GP (or if the GP is requesting Residential In Reach)
  • Are considering sending a resident into the emergency department
  • Need assistance to perform a procedure
  • Need timely clinical advice

Call 0422 006 655 Monday to Sunday 9am to 5pm.

Please have a full set of current vital signs available before calling.

Same day assessments available for referrals received before 3pm (based on triage and availability).

Contact us

Residential In Reach

Phone: 0422 006 655

Open hours: Monday - Sunday 9am - 5pm