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Clinics & services

Helping you stay active & well at home

Managing complex care

We work with people who have chronic and complex health issues.

About us

We are a team of highly skilled complex care managers, with nursing and allied health backgrounds.

We work with people who have chronic and complex health issues who have had:

  • At least one unplanned hospital admission or presentation to Austin Emergency in the last year
  • Are at imminent risk of going to hospital, they live in the neighbouring suburbs of Austin Health and community services (including long term case managers) cannot meet their needs

We provide time-limited home-visit and phone support to enable clients to better manage in the community and reduce unnecessary hospital presentations and admissions.

We work closely with GPs, specialists and community agencies.

Our services

We provide the following services:

  • Short term intensive support
  • Comprehensive health assessment
  • Integrated care planning and follow-up
  • Service coordination
  • Referrals to longer term community supports as required

Referrals

For patients

You can refer yourself to this service by contacting the Health Independence Program.

Your GP, specialist or health practitioner can call us to organise for you to access this service.

For health professionals

You can refer your patient to this service by contacting the Health Independence Program.

Contact us

Health Independence Program

Phone: 03 9496 2211

Fax: 03 9496 4337

Email: hipcentralintake@austin.org.au

Open hours: Monday - Thursday 8.30am - 4.30pm

Location

Health & Rehabilitation Centre
Heidelberg Repatriation Hospital
Edwin Street, Gate 5
Ivanhoe VIC

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