Before you request information

Before contacting Austin Health to request information, please check to see if the information is already available in the patient’s My Health Record.

We may upload inpatient discharge summaries, pathology reports, and radiology reports.

Request information from medical record

Are you the patient's nominated GP?

You must be the nominated GP as recorded in the Austin Health medical record.

If you need any Austin Health information that is not on the My Health Record system, please complete our online request form.

• Request patient information

  Use our online form for GPs to request patient information

You can also send your request to:

Health Information Services
Email: medicalrecordrequest@austin.org.au
Fax: 03 9458 4557 

All other external health care providers

Your request must be in writing and on your organisation's letterhead or from the business email address.

Send your request to:

Health Information Services 
Email: medicalrecordrequest@austin.org.au
Fax: 03 9458 4557 

Family Violence and Child Information Sharing Scheme requests 

Your request must be emailed to: iss@austin.org.au.

Timing

We will endeavour to send you the information within two business days of receiving your request.

If you need information earlier, help us prioritise your request by noting whether the patient is:

• a current inpatient
• in the Emergency Department
• in ICU or CCU

or the time that they will be attending.

Receive information automatically

To receive clinical information from Austin Health on your patients automatically, encourage your patients to nominate you as their GP and have this listed on their Austin Health medical record.

You should also complete steps one and two below.

1. To receive clinical Information via secure messaging

To receive clinical information directly into your practice software via secure messaging, you need to set up an account with HealthLink and Telstra Health - Argus.

• Pathology, Radiology, Inpatient & Emergency Discharge Summaries - Register with HealthLink
• Specialist Clinic Letters - Subscribe to Telstra Health - Argus

2. Register your service with NHSD

Register your service with the National Health Services Directory (NHSD). You are able to choose your preferred method of receiving this information. If you want to receive this information via secure messaging, you will be able to add your HealthLink and Argus account details on this site.

To assist in electronic transfer of information, ensure that your details are always up to date with NHSD, such as fax number and address. 

To update your service details with NHSD, log into the NHSD website using your NHSD login and password and make your changes.

3. To receive patient notifications

Patient notifications include patient admission and discharge notifications and patient appointment notifications.

To receive automatic patient notifications via fax or email, or to change your existing preferences on how Austin Health sends these notifications to you, email GPDatabase@austin.org.au with the clinic and doctor details, as well as the changes required.

Contact us

Heath Information Services

Phone: 03 9496 5447

Fax: 03 9458 4557

Postal address

Health Information Services
Austin Health
PO Box 5555
Heidelberg VIC 3084