COVID-19 outbreak alert: Residents in Heidelberg Heights, Heidelberg West, Preston, Broadmeadow, Dallas & Roxburgh Park are encouraged to get tested.
In this Section:
Being in an emergency department can be stressful so it's helpful to know what to expect should you or a loved one need to attend one.
We use a system called triage to ensure that we treat the sickest patients first.
This means you may wait longer than someone who arrives after you.
If you're unwell or your condition is minor you can:
If you come into the Emergency Department (ED) when it is not an emergency, you could wait for a long time to be seen.
To ensure we can continue to provide safe, high quality emergency care to our community during the COVID-19 pandemic, Austin Health will be changing the access to our Emergency Department (ED) from Monday 27 April until further notice.
Please note: children presenting to the Emergency Department with a respiratory illness and assessed as requiring admission may need to be transferred to an alternative hospital. The Emergency Department staff will be able to assist parents/caregivers with answering any questions that arise around this process.
Austin’s focus is on the safety, health and wellbeing of our staff and community, while ensuring patients can access quality and safe emergency care.
We will keep the community, patients and visitors updated about any changes. Questions and enquiries can be emailed to firstname.lastname@example.org, via the online form on our website www.austin.org.au, or by calling 9496 3566.
To help reduce the spread of coronavirus, no visitors will be allowed in ED unless the patient is a child, has a disability and requires a carer, or is non-English speaking and requires translation. If the patient presenting is suspected COVID-19, no visitors will be allowed under any circumstances.
We know that this will be hard for some people, but it’s an important step in limiting the spread of coronavirus.
See the nurse first.
See the clerk who'll give you an identification wristband.
We treat the sickest patients first. This means you may wait longer than someone who arrives after you.
Tests may be started while you're waiting.
Let the triage nurse know if your condition changes while you're waiting.
There are seven different areas for treatment.
You'll be treated in the most appropriate area by one or several members of our team.
Most patients will be able to go home after treatment.
Some may be admitted to hospital if further treatment is needed.
Please don't eat or drink in the Emergency Department or before being seen by a doctor.
It may impact on your treatment options, such as tests that need to be taken on an empty stomach or if you need an operation.
We may not be aware of your medical background so you'll be asked many questions. Sometimes this needs to be done by more than one health care worker.
To help us assess and treat you, please tell us about:
Enquiries are welcome and can be made by phoning the emergency department on 03 9496 5500. We recommend that one person is appointed as the main contact and they can relay information to family and friends. This helps limit the number of calls that come through so emergency staff can focus on caring for patients.
Violence, swearing, verbal or physical threats or abuse towards others - including our staff - won't be tolerated. You'll be asked to leave.