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Patients & visitors

Emergency care

Emergency care alternatives

Sometimes, accessing treatment in Emergency is not always the best option. For non-life-threatening situations, there are other services available.

Access the Victorian Virtual Emergency Department

The Victorian Virtual Emergency Department is a public health service for treating non-life-threatening emergencies.

Visit: Victorian Virtual Emergency Department

Visit the Heidelberg Priority Primary Care Centre (PPCC)

Heidelberg PPCC is open extended hours and provides care for people with conditions that require urgent attention but not an emergency response – for example, mild infections, fractures and burns.

Care is available for everyone (babies, children & adults), with or without a Medicare card, at no cost to the patient.

Visit: Heidelberg Priority Primary Care Centre


455 Upper Heidelberg Road
Heidelberg Heights VIC 3081

Find other PPCC locations

Visit the Eastern Melbourne Primary Health Network (EMPHN) website to find other PPCC locations.

Visit the Banyule Respiratory Clinic

The Banyule Respiratory Clinic is for people that are unwell with mild respiratory symptoms (such as coughing, runny nose, sore throat).

The clinic is free for everyone (babies, children and adults), with or without a Medicare card.

Visit: Banyule Respiratory Clinic


152 Burgundy Street
Heidelberg VIC 3084

Find other GP respiratory clinic locations

Visit the Eastern Melbourne Primary Health Network (EMPHN) website to find other GP respiratory clinic locations.

Visit your GP or an after-hours doctor service

If it is not an emergency but you need to see a doctor, it may be faster and more convenient for you to see your GP or visit a local medical centre.

Visit the HealthDirect website to view a list of medical centres open now in the Heidelberg area.

After-hours doctor services

National Home Doctor

National Home Doctor provides after-hours, bulk-billed home visits from a doctor.

Phone: 13SICK (137 425)

Visit: National Home Doctor

My Emergency Doctor

My Emergency Doctor offers online consultations with senior specialist emergency doctors via video call or telephone.

Phone: 1800 123 633

Visit: My Emergency Doctor

Contact Nurse on Call

Nurse on Call is a Victorian phone service providing immediate, expert advice from a registered nurse 24 hours a day, 7 days a week. This service is best where:

  • You or someone you care for is feeling unwell
  • You are not sure if you should seek medical help
  • You are physically a long way away from medical help
  • You need advice about health services in your local area

Phone: 1300 606 024

Visit: Nurse on Call

Call the Victorian Poisons Information Centre

In the case of a poisoning incident, the Victorian Poisons Information Centre can advise you what first aid is required, whether it is necessary to call an ambulance, to go to the doctor or whether nothing needs to be done. The service operates 24 hours a day, 7 days a week.

Phone: 131 126

Visit: Victorian Poisons Information Centre

Talk to a pharmacist

Find a pharmacy

Use the Pharmacy Guild of Australia's online directory to find a local pharmacy

Victorian Supercare Pharmacies

Victorian Supercare Pharmacies provide after hours pharmacy services, seven days a week. Visit the Better Health Channel website to find Supercare Pharmacy locations.

Access mental health support


Lifeline is a confidential crisis support service operating 24 hours a day, 7 days a week. Anyone across Australia can contact Lifeline if they are experiencing a personal crisis, suicidal thoughts, or they know someone who is in such a position and needs advice to support them.

Phone: 131 114 (calls from mobiles free)

Visit: Lifeline 

SuicideLine Victoria

SuicideLine Victoria is a telehealth provider operating 24 hours a day, 7 days a week.  The service offers free professional phone and online counselling for people living in Victoria.

Phone: 1300 651 251

Visit: SuicideLine Victoria

Beyond Blue

Beyond Blue provides a free telephone and online counselling service 24 hours a day, 7 days a week for everyone in Australia.

Phone: 1300 224 636

Visit: Beyond Blue