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Patients & visitors

Emergency care

Emergency care alternatives

Sometimes, accessing treatment in Emergency is not always the best option. For non-life-threatening situations, there are other services available.

Access the Victorian Virtual Emergency Department

The Victorian Virtual Emergency Department is a public health service for treating non-life-threatening emergencies.

Visit: Victorian Virtual Emergency Department

Visit a GP respiratory clinic

GP respiratory clinics are for people that are unwell with mild respiratory symptoms (such as coughing, runny nose, fever) or other COVID-19 symptoms (such as nausea, vomiting, diarrhoea).

They are free for everyone (babies, children and adults), with or without a Medicare card.

Visit the Department of Health (Victorian Government) website to find the GP respiratory clinic locations.

Visit your GP or an after-hours doctor service

If it is not an emergency but you need to see a doctor, it may be faster and more convenient for you to see your GP or visit a local medical centre.

Visit the HealthDirect website to view a list of medical centres open now in the Heidelberg area.

After-hours doctor services

National Home Doctor

National Home Doctor provides after-hours, bulk-billed home visits from a doctor.

Phone: 13SICK (137 425)

Visit: National Home Doctor

My Emergency Doctor

My Emergency Doctor offers online consultations with senior specialist emergency doctors via video call or telephone.

Phone: 1800 123 633

Visit: My Emergency Doctor

Contact Nurse on Call

Nurse on Call is a Victorian phone service providing immediate, expert advice from a registered nurse 24 hours a day, 7 days a week. This service is best where:

  • You or someone you care for is feeling unwell
  • You are not sure if you should seek medical help
  • You are physically a long way away from medical help
  • You need advice about health services in your local area

Phone: 1300 606 024

Visit: Nurse on Call

Call the Victorian Poisons Information Centre

In the case of a poisoning incident, the Victorian Poisons Information Centre can advise you what first aid is required, whether it is necessary to call an ambulance, to go to the doctor or whether nothing needs to be done. The service operates 24 hours a day, 7 days a week.

Phone: 131 126

Visit: Victorian Poisons Information Centre

Talk to a pharmacist

Find a pharmacy

Use the Pharmacy Guild of Australia's online directory to find a local pharmacy

Victorian Supercare Pharmacies

Victorian Supercare Pharmacies provide after hours pharmacy services, seven days a week. Visit the Better Health Channel website to find Supercare Pharmacy locations.

Access mental health support

Lifeline 

Lifeline is a confidential crisis support service operating 24 hours a day, 7 days a week. Anyone across Australia can contact Lifeline if they are experiencing a personal crisis, suicidal thoughts, or they know someone who is in such a position and needs advice to support them.

Phone: 131 114 (calls from mobiles free)

Visit: Lifeline 

SuicideLine Victoria

SuicideLine Victoria is a telehealth provider operating 24 hours a day, 7 days a week.  The service offers free professional phone and online counselling for people living in Victoria.

Phone: 1300 651 251

Visit: SuicideLine Victoria

Beyond Blue

Beyond Blue provides a free telephone and online counselling service 24 hours a day, 7 days a week for everyone in Australia.

Phone: 1300 224 636

Visit: Beyond Blue