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Patients & visitors

Emergency care

Emergency care options

Sometimes, accessing treatment in Emergency is not always the best option.

Medical Centres open now

If it is not an emergency but you need to see a doctor, it may be faster and more convenient for you to see your GP or visit a local medical centre.

View a list of medical centres open now in the Heidelberg area.

GP respiratory clinics

GP respiratory clinics are for people that are unwell with mild respiratory symptoms (such as coughing, runny nose, fever) or other COVID-19 symptoms (such as nausea, vomiting, diarrhoea).

They are free for everyone (babies, children and adults), with or without a Medicare card.

Find the GP respiratory clinic locations on the Department of Health (Victorian Government) website.

Nurse on Call

Nurse on Call is a Victorian phone service providing immediate, expert advice from a registered nurse 24 hours a day, 7 days a week. This service is best where:

  • You or someone you care for is feeling unwell
  • You are not sure if you should seek medical help
  • You are physically a long way away from medical help
  • You need advice about health services in your local area

Phone: 1300 606 024

13SICK National Home Doctor

The 13SICK National Home Doctor provides after-hours, bulk-billed home visits from a doctor.

Phone: 13SICK (137 425) from 6pm weekdays, 12 noon Saturday, all day Sunday and public holidays.

Victorian Poisons Information Centre

In the case of a poisoning incident, the Victorian Poisons Information Centre can advise you what first aid is required, whether it is necessary to call an ambulance, to go to the doctor or whether nothing needs to be done. The service operates 24 hours a day, 7 days a week.

Phone: 131 126


Lifeline is a confidential crisis support service operating 24 hours a day, 7 days a week. Anyone across Australia can contact Lifeline if they are experiencing a personal crisis, suicidal thoughts, or they know someone who is in such a position and needs advice to support them.

Phone: 131 114 (calls from mobiles free)