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The following information will help us to resolve your complaint.
Providing your name and contact details will help us to get in touch and help resolve the issue.
Be clear and factual about what went wrong, who was involved and when and where it happened. Dot points help to convey your information concisely.
Include any documents that may provide useful information about the complaint, for example, an appointment letter.
Please let us know if you would like a response to your complaint.
Explain the outcome/s you would like, for example: