A nurse treats a patient in the Emergency DepartmentA nurse treats a patient in the Emergency DepartmentA nurse treats a patient in the Emergency Department

Clinics & services

Diabetes education

Diabetes education

We provide education and support for patients who are diagnosed with diabetes, offering both individual and group diabetes education sessions.

About us

The Diabetes Education Service provides high quality, best practice education and support for people living with diabetes, their family members and support persons.

We work closely with other services within Austin Health and our community partners.

Our services

We provide the following diabetes education services:

  • One-on-one appointments for both for patients in hospital and in our clinics
  • Insulin pump service
  • Professional Continuous Glucose Monitoring (CGM) service
  • Over-the-phone insulin dose adjustment
  • Bolus advisor/Smart blood glucose meter service
  • Transitioning and Young Adults Diabetes Services (YADS)

Our clinics

We run the following clinics:

  • Diabetes Education Clinic (Adult and paediatric) – Heidelberg Repatriation Hospital
  • Pre-pump Clinic – Heidelberg Repatriation Hospital or by telehealth
  • Ambulatory Insulin Dose Adjustment Clinic – by phone*

*You need a referral from an Austin Health endocrinologist to access this phone clinic.

Find out more about clinic times and bookings in Specialist Clinics.


You can only access this service if you are an existing Austin Health patient. You will be referred to us by your doctors.

Contact us

Diabetes Education Service

Phone: 03 9496 5578

Fax: 03 9496 3234

Email (for adult diabetes education): diabeteseducationservice@austin.org.au

Email (for paediatric diabetes education): diabeteseducationpaed@austin.org.au  

Open hours: Monday to Friday 8:30am – 5:00pm

In a medical emergency, call 000. If you are unwell, see your local GP or go to your local hospital emergency department for assistance.


Simone Patterson
Manager, Diabetes Education


Level 3, Harold Stokes Building
Austin Hospital
145 Studley Road
Heidelberg VIC

Level 2, Centaur Building
Heidelberg Repatriation Hospital
300 Waterdale Road
Ivanhoe Victoria

View location maps

Postal address

Diabetes education
Austin Hospital
PO Box 5555
Heidelberg VIC 3084