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In this section, you can find the following information:

Palliative Care Services

Palliative care assists patients who have a life limiting illness to be as symptom free as possible and strives to meet their emotional, spiritual and practical needs in a holistic way.

The Palliative Care Service works with patients and their families at any point when they require support, from diagnosis through to death and bereavement.

Palliative Care Services at Austin Health are provided by a twenty-one bed inpatient unit and an acute consultancy team who visit patients across all areas of the Austin Health.


Palliative Care Unit

Phone: 03 9496 2542


Palliative Care Unit

The Palliative Care Unit is located on Ward 8 South, Level 8 of the ONJCWC. 

Patients are admitted to the twenty-one bed inpatient unit if they have complex pain and symptom management issues or emotional or psychological distress. Where possible, the unit assists patients to return to their home, with the support of community-based palliative care service providers from the North and West Metropolitan Region Palliative Care Consortium.

The unit is staffed by a specialist team of medical, nursing and allied health staff, with visiting pastoral care and volunteer staff and a program of evidence-based Wellness therapies and programs. The unit can assist with:

  • managing complex pain or symptoms,
  • discharge planning, and
  • end-of-life care.
Referral Information

External referrals may be made by medical, nursing or allied health

  • Non-urgent referrals - SCTT form faxed to (03) 9496 4213
  • Urgent referrals - telephone palliative care unit on (03) 9496 2542 and ask to speak to the nurse in charge

Admission criteria

People with a progressive life limiting illness (cancer and non cancer) requiring specialist palliative care services.


People are triaged based on clinical urgency by  the senior medical and nursing staff.

After Hours Service

The palliative care unit provides a 24 hour service.

Contact Information

Hilary Hodgson
Nurse Unit Manager
Phone: 03 9496 2542

Further Information 

Read the FAQs

Locations Maps


Palliative Care Consultative Service

The Palliative care consultancy team, consisting of medical and nursing consultants, works with inpatients across Austin Health who have a life threatening illness to help them manage their pain and symptoms and maximise their wellbeing in the face of their illness.

The team may be called to assess patients when they first receive their diagnosis. They are able to help the patient, and their family, cope with the news and its implications.

The team can assist with:

  • managing patients' pain and symptoms, including emotional and spiritual distress, in conjunction with their treatment team,
  • discharge planning, including linking in with community-based support services, and
  • transfers to the Palliative Care Unit
Referral Information

Referrals for Austin Health inpatients may be made to the Nurse Consultants via telephone or pager.

Admission criteria

Austin Health inpatients with a life limiting illness and symptoms or issues requiring specialist palliative care services.


Based on clinical urgency, via the on duty Clinical Nurse Consultant/s.

After Hours Service

Hospital staff can access the palliative care medical consultant on call.

Contact Information

Nurse Consultants can be contacted on (03) 9496 5000, then paged on individual numbers below:

Lorraine Jordan
6102 (pager)

Kaye Hose
1250 (pager)

Shaun O'Neill
4355 (pager)

Acknowledgement flags

Austin Health acknowledges the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.