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Clinics & services

Medical problems

COVID Positive Pathways

We help people who test positive to COVID-19 to stay well and safe in the community.

About us

COVID Positive Pathways provides clinical care, monitoring and support for people who test positive for coronavirus (COVID-19). 

Due to an increase in demand, patients most at risk of severe COVID will be monitored and contacted by COVID Positive Pathways.  All COVID-19 patients on the program should continue to enter their daily symptom tracker as prompted. 

Our services

COVID Monitor Program

  • We deliver a support program for people with COVID-19 who need to stay home for 7 to ten days in home isolation. This program is called the COVID Monitor Program.
  • In this program we will ask you to use an online survey each day to tell us how you are feeling.
  • A friendly and experienced staff member from Austin Health will contact you if you tell us you need some help with staying at home or if you need medical monitoring with severe symptoms.

What support can I get while staying at home?

The COVID Monitor Program can:

  • provide you with health advice if your COVID symptoms worsen
  • provide support to help you care for your children if you need to go to hospital due to your COVID symptoms getting worse
  • provide you with interpreters.

How long will I be cared for?

If you meet the risk criteria, you will be monitored by COVID Positive Pathways until the Department of Health tells you that you can leave isolation.

Contact us

COVID Positive Pathways

Phone: 1800 518 205

Open hours: Monday to Friday 8am to 8pm, Saturday to Sunday 8am to 6pm

If your symptoms get worse

  • Call 1800 518 205 (during our open hours).
  • Out of hours, visit the Northern Health Virtual Emergency Department Triage.
  • If you have shortness of breath, difficulty breathing or chest pain, call Triple Zero 000.
  • In an emergency, request an ambulance by calling Triple Zero 000.

Community health contacts

Your community health centre can help you with urgent assistance relating to accommodation or homelessness, personal safety concerns and acute mental health concerns. For more information, contact your local community health centre.

Our service areas

All people who live in the Austin Health catchment area who have tested positive for COVID-19 are eligible for COVID Positive Pathways, excluding:

  • residents of residential aged care facilities
  • supported Residential Services and disability accommodation, where these facilities are receiving care through an outbreak management response team
  • Department of Justice detainees (prisoners)
  • people with COVID-19 in COVID-19 specific emergency accommodation where a service provides its own dedicated care and supports.

The Austin Health catchment includes people who live in the following postcodes:

3071, 3072, 3073, 3078, 3079, 3081, 3083, 3084, 3085, 3087, 3088, 3089, 3090, 3091, 3093, 3094, 3095, 3096, 3097, 3099, 3105, 3106, 3107, 3755, 3759, 3760, 3761.