Clinics & services

Gender Clinic

Gender Clinic (Endocrinology)

We care for and treat people who are transgender, gender diverse and non-binary with gender affirming hormone therapy.

What we do

We provide healthcare and gender affirmation services to transgender, gender diverse and non-binary Victorians.

You can make an appointment with us if you want to start hormone therapy or are considering gender transition.

Our clinic staff are experts in transgender health. Many of them also work as researchers and educators to improve the health and wellbeing of trans people.

We work closely with the trans community, GPs, community organisations and researchers. Our service is part of a consortium with Your Community Health, Ballarat Community Health and Thorne Harbour Health. 

Our care is based on the informed consent model developed by the Equinox Gender Diverse Health Centre. 

What to expect

Once you fill in our referral form, one of our peer navigators will get in contact.

Our peer navigators are members of the trans and gender diverse community. They will speak to you about your healthcare needs and provide you with health resources.

Your appointment could be face to face, by telephone or telehealth.

You will then see one of our GPs who is experienced in transgender health. They can provide gender affirming hormone therapy (face to face or via telehealth). They can also refer you to an endocrinologist, if you need one.

Depending on your circumstances, we may also refer you to mental health professionals such as Monash Gender Clinic for more assessment and support before you start hormone therapy.

What to bring

When you come to hospital for your appointment, you need to bring:

  • Medicare card
  • Health care card/concession card (if applicable)
  • Private health insurance details (if applicable/if you want to use it)
  • Adverse drug alert card (if you have one)
  • X-ray films, scans, ultrasounds or any other test results or reports
  • Medicines you need to take while you are here
  • List of medicines you are currently taking (or the boxes) including herbal supplements and vitamins
  • Glasses, hearing aid, walking frame (if applicable)
  • Your blood glucose meter and log book (if applicable)

Referrals

We are currently not accepting new referrals

The Gender Clinic (Endocrinology) currently has a long wait list. In March 2024, we were booking appointments for clients whose referrals were received in February 2023.

As a result, from March 2024 new referrals cannot currently be accepted.

Peer navigation

Access to peer navigation through the Trans and Gender Diverse in Community Health Program is still available through our community partners Your Community Health & Ballarat Community Health.

Self-referrals can be made through the Trans and Gender Diverse in Community Health Program intake form.

Support options

Support can also be found at the following phone support services:

Rainbow Door

Call 1800 729 367 or visit the Rainbow Door website.

Open hours: 10am to 5pm

QLife

Call 1800 184 527 or visit the QLife website.

Open hours: 3pm to midnight.

Lifeline

Call 13 11 14 or visit the Lifeline Australia website.

Lifeline provide all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

Private providers

We know that being able to choose a service provider is important for some clients. Therefore minimising the barriers to accessing trans affirmative care is an important goal of the Clinic.

If you want to consider these alternative pathways, the  Australian Professional Association for Trans Health (AusPATH) website has a list of private providers in Victoria.

Informed consent primary care options

For clients who only wish to commence hormone therapy we encourage referral to one of the clinics that provide care under the informed consent protocol, unless you have complex needs or seek more comprehensive mental health assessment and support, particularly if you have concerns beyond the scope of a GPs usual practice.

Informed consent clinics

Equinox (Fitzroy)

Phone: 9416 2889 

Northside Clinic (Nth Fitzroy)

Phone: 9485 7700 

TG Health Clinic (Prahran)

Phone 0493 108 844 

Other providers can be found on the AusPATH website: list of private providers in Victoria. 

Contact us

Gender Clinic

Clinic Co-ordinator
Phone: 03 9496 2082

Fax: 03 9496 2980

Email: tgdclinics@austin.org.au

Open hours: Thursday and Friday

Location

Endocrinology
Level 2, Centaur Building
Heidelberg Repatriation Hospital
300 Waterdale Road
Ivanhoe Victoria

View location maps

Postal address

Endocrinology
Austin Hospital
PO Box 5555
Heidelberg VIC 3084
Australia

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