Clinics & services

Product correction for CPAP and BiPAP Philips machines

The Therapeutic Goods Administration (TGA) has announced an Urgent Product Defect Correction in Australia for 14 sleep and respiratory care devices manufactured by Philips.

This announcement is relevant to some Austin Health patients using Philips’ CPAP and BiPAP machines.  

The details regarding the TGA announcement can be found here

Philips Australia has established a registration process that allows patients, users and caregivers​ to look up their device’s serial number and register it with Philips if their unit is affected. 

Alternatively, you can contact Philips directly on 1800 009 579 (toll-free) between 9am – 6pm from Monday to Friday. 

Advice for Victorian Respiratory Support Service patients using a Philips’ BiPAP device 

We are working with Philips to replace all impacted devices but in the meantime please continue to use your device in line with your prescribed therapy. 

The Victorian Respiratory Support Service (VRSS) outreach team will contact you within the next three months to arrange to swap over your device and replace it with a new machine.  

The VRSS team is registering your current device with Philips so you are not required to make any other arrangements to replace your machine. 

If you have any queries regarding the TGA advice then please contact the VRSS on (03) 9496 3665. 

Advice for patients using a Philips’ CPAP device 

Please contact your sleep doctor before making any changes to your treatment plan. 

If you have any queries regarding the TGA advice then please contact the Department of Respiratory and Sleep Medicine call 9496 5787 to speak with a member of our team. 

Advice regarding cleaning your device 

Philips’ advice indicates the issue with the devices is related to foam that may break down into particles and could enter the machine’s air pathway. 

It is recommended that you clean your mask and tubing daily using approved cleaning methods to reduce the risk of the foam particles being trapped while you are waiting on a replacement device. It is recommended that patients avoid using ozone-based cleaners. 

More information is available via the Philips Australia website