Library

Frequently Asked Questions

Accessing journals and databases

How do I access journals and databases from off site?

Links to our journals and databases are on the Library websiteJoin the Library to access these from off site.

You may need to register for a Clinicians Health Channel (CHC) account to access some resources from outside the Austin Health network.

I can't remember my barcode or password, can you tell me what it is?

Your library barcode number is on the back of your Library card. It should start with CB03 and end in D. If you no longer have your Library card contact the Library

We cannot see your password. You can set/reset your password, or contact us and we will send you a password reset email. 

I can't log in from home anymore - what's happened?
  • Are you entering your barcode correctly? It should start with CB03 and end with D
  • Have you set a password? You can now set/reset your own password
  • Are you accessing the Library via the Library website? Some resources do not work correctly if accessed through the staff portal or via Citrix

If these steps don't help, it sounds like your Library registration has expired (this happens every 12 months). Please call or email the Library and we will renew your registration. If you need help with troubleshooting access from home please call the Library. 

Can you help me find this article?

We can! Have you searched the Catalogue? It is the best place to check on what is available in the Library and will show you if the article is already available to download. If you can't find what you are looking for, you can submit a document delivery request.

Print journals are held in the Library. 

Renewing loans

How do I renew my library books?

Renew online by logging in with your Library barcode and password. Contact the Library if your books are overdue. 

Literature search help

Can you help me with a literature search?

We can! Submit a search request and we will conduct an expert search on your behalf. If you need help structuring your own search you can make an appointment to work with a librarian.

Repat and Talbot staff

I am based at Repat or Talbot, how do I use the Library?

Library resources are accessible via the Hub and the Library website anywhere on the Austin, Repat and Talbot campuses. If you are not on the Austin campus use our online Library registration form to join.

We send books to staff at Repat and Talbot campuses on request. 

How do I request a book from the Austin Library?

If there is a book in the Library catalogue that you would like to borrow. Please email a request to the Austin Library: library@austin.org.au with the following:

  • Book title, Author and edition (if relevant)
  • Your name, email address and phone number
  • Your department name and location including building, level, etc.

You can renew the books online or contact the library.

If you would like to request a book not held by the library, please submit an Interlibrary loan request.

How do I return my books?

Royal Talbot Rehabilitation Centre: We will provide you with full instructions for returning your book when you borrow. Please call the library on 9496 5393 if you are not sure how to return your book. 

Heidelberg Repatriation Hospital: Use the Library returns box in the Centaur Building - Ground Floor (behind the curved wall, see below picture). We regularly clear the box. Please do not return the item via Internal mail.

Repat Library book return shute

UpToDate

How do I get UpToDate?

Visit UpToDate from any computer within the Austin Health network. Click the Log in/Register link in the top right corner of the screen.Complete all fields and then click Submit Registration. See the UpToDate Anywhere Reference Guide for more information. 

Now you can download the app and log in with your user information to access UpToDate Anywhere. 

EndNote

Can I get help using EndNote?

Yes! EndNote offers online tutorials on their website and the EndNote YouTube channel.

If you need more help, request a training session with a librarian by completing our online form.

EndNote is available on all Library computers; we do not have a site licence for EndNote. 

Australian/International Standards

How do I access an Australian or International Standard?

Access to Standards is available on-site only. 

If the standard you need is locked, select "Request unlock". Your department will be charged for the cost of the standard. We will contact you to confirm your department cost centre details before unlocking. Contact the Library if you have any questions.

BMJ case reports

I want to submit a case report, does Austin Health have an institutional code that I can use?

We do! Contact the Library using your Austin Health email address and we will provide you with the institutional fellowship code. 

ORCID

What is an ORCID and do I need one?

ORCID provides a persistent digital identifier that distinguishes you from every other researcher. You can find out more information on their website or you can click here to register

SPSS

Does the Library have access to SPSS?

Some Austin departments may have purchased some modules of SPSS for their own use and you may be able to access it this way. Contact the Office for Research for further help with statistics software. The Library does not have access to SPSS.