A nurse checks on a patient in the cancer ward

Departments

Attending appointments

Attending a Specialist Clinics appointment for the first time can be overwhelming as we operate accross two campuses and five locations. We also ask that you self check-in at one of our electronic machines on your arrival. We hope that the information below is helpful and that if you have any further questions you please contact us

What to do before your appointment

1. Obtain any test results needed for your appointment

2. Make a list of any medications or dietary supplements that you take

3. Write down any questions you may have for the specialist

4. Check your confirmation letter for the location of your clinic appointment

5. Check our location maps to establish how to find your clinic

 

What to bring to your appointment

On the day of your appointment please bring:

1. Medicare card, pension card or any other concession card you hold (your Medicare card must be presented each time you attend clinic and is required for self check-in)

2. Your appointment confirmation letter

3. Your GP details: name, address and phone number

4. List of current medications

5. Any medication or supplements you may require during your hospital visit (note that there are a range of cafes available for purchasing food and beverages at both campuses)

6. Entertainment (TV entertainment and a small range of toys and magazines are available)

Parking

Austin Hospital

There is a drop off zone outside the Tower and ONJWC entrances

Heidelberg Repatriation Hospital

There are drop off zones outside the Centaur and Tobruk buildings

 

Refer to transport and parking for further information

Self check-in

When you arrive, please use the self check-in machines to register your arrival. The machines will require that you swipe your Medicare or Department of Veteran Affair (DVA) card. If you find using these machines stressful, you are also welcome to ask volunteers or reception staff for help with check- in instead. However, we encourage the use of self check-in for the following reasons:

1. The time you wait in clinic can be measured so that we can try to make improvements

2. Check-in is usually quicker and more comfortable because it avoids you standing in a queue at Reception

3. Your details are checked for accuracy, ensuring we have the correct details to communicate with you

4. The check-in machines translate into several languages

5. Privacy is enhanced by not calling out patient names in the clinic waiting room

6. Limiting check in to 30 minutes prior to appointments helps reduce overcrowding in waiting rooms

7. Noise from voice calling and overcrowding is reduced in the waiting rooms

The self check-in machines will print you a ticket that will confirm the location of your clinic. Please take a seat in the waiting room and wait to be called by the calling screens. If you miss your number on the calling screen, your arrival from self check-in will be registered and staff will know you have arrived so someone will come out to collect you from the waiting area. When your number is called, please proceed to the designated consulting room or area.

Link to FAQs

 

Expected wait time

 

It is recommended that you allow up to two hours for your appointment. 

All patients are given a specific appointment time and the clinic is organised according to the type of patients seen and the number of staff available. Unexpected delays can occur due to a complicated patient, an ambulance arrival or the urgent need for a staff member to attend to a patient on the ward.

Out target is to ensure a clinician sees you within 20 minutes of your scheduled appointment time but, if delays are expected, your clinic receptionist will keep you informed.