Three lovely patients who may have individual needsThree lovely patients who may have individual needsThree lovely patients who may have individual needsVolunteer with patient or visitorVolunteer with patient or visitorPatient in a wheelchair coming to hospital with his carerPatient in a wheelchair coming to hospital with his carerPatient and carer coming to hospital

Patients & visitors

Patients & visitors

Patients & visitors

How we use your feedback

Here are some examples of changes we’ve made in response to your feedback.

You said

We did

Ward 9
Sub-acute Aged Care Unit 

Families found it difficult to locate patients when admitted to Ward 9 and didn’t know how to contact the ward.

We introduced a Welcome to Ward 9 SMS. The message is an introduction to the ward and includes ward phone numbers, location of ward, suggested clothing and items to be brought in for patients.

The Surgery Centre Ward

Patients reported the toilets at TSC were old, stained and not fit for use

 

Nurse Unit Manager organised new toilets to be fitted during the Christmas closure

Radiation Oncology

Patient feedback regarding lack of privacy in treatment area.

Reviewed dedicated treatment areas.  Repositioned patient furniture to maximise privacy.  Ordered mobile privacy screens to maintain patient dignity.  

Ward 5 East Cardiology
Cardiac and Thoracic Surgery

I find it very hard to sleep when the heart monitors alarm overnight.

We changed our alarm configurations to decrease the number of alarms and trialed ECG dots to lessen false alarms

Elective Surgery Access

Patients reported delays in accessing Bariatric Surgery Pre-Surgery Program education after face-to-face sessions cancelled during COVID-19 pandemic.

 Development of a mixed mode online education session run bi-monthly, providing access to pre-surgery education during the pandemic.

Olivia Newton-John Centre Supportive Care

Anxiety and stress reported by patients and carers at time of diagnosis, resulting in patients having difficulty remembering details of their consultation with clinician.

Prostate Cancer Specialist Nurse created a clear and concise one-page summary of results & treatment options for newly diagnosed patients in partnership with consumers.