In this Section:
Information is collected about you and every Austin Health patient to manage your care. We collect:
Austin Health staff may contact you to:
If you do not want to receive fundraising requests, contact:
Ph 03 9496 5753
Austin Health shares your information with other people / organisations to provide the best treatment for you or where there is a law that requires us to do this.
It is common to send a letter or a summary to your GP after your visit. This will tell your GP about your health problems, your treatment, your medication and ongoing care needs.
If Ambulance Victoria, patient transport services, your specialist, community nurse or local council services ask us for information to support your ongoing care, we will provide it to them.
We will present information we hold about you to court if it is subpoenaed.
We will report certain diseases to the Department of Health and Human Services or the Victorian Cancer Registry.
If you receive a medical device or prosthesis, we may need to give your details to the manufacturer or supplier for safety or legal reasons. Some manufacturers and suppliers may be located overseas.
We report statistical information to government funding bodies.
We tell people who make enquiries about you, such as your friends and family, what ward you are on and your general condition if they call or visit.
We will only discuss your treatment with your next of kin or the person you have nominated.
We tell ex-service organisations about Veteran inpatients so that they may visit Veterans or their dependants whilst they are inpatients. If you do not want a visit, contact:
Veteran Liaison Office
Ph 03 9496 2324
There may be circumstances in which you do not want Austin Health to share your information as described here. You will need to sign a Refusal of Consent to Disclose Information form so that your wishes are recorded in our systems and can be accommodated.
To get a copy of this form, contact:
Freedom of Information Office
Ph 03 9496 3103
Your medical record is kept for at least 12 years from your last visit. It may be destroyed after this.
Under the Freedom of Information Act 1982, you can apply to see, obtain a copy or amend your medical record. A fee may apply.
To apply, download the FOI Information.
To make a formal complaint, contact the Centre for Patient Experience at Austin Health.
Contact the Centre for Patient Experience.
Centre for Patient Experience - Austin Health
Ph 03 9496 3566
Freedom of Information Officer
Phone: 03 9496 3103
Fax: 03 9458 4557