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Palliative Care Services

Palliative care assists patients who have a life limiting illness to be as symptom free as possible and strives to meet their emotional, spiritual and practical needs in a holistic way.

The Palliative Care Service works with patients and their families at any point when they require support, from diagnosis through to death and bereavement.

Palliative Care Services at Austin Health are provided by a twenty-one bed inpatient unit and an acute consultancy team who visit patients across all areas of the Austin Health.


Palliative Care Unit

Phone: 03 9496 2542


About Us

The Colorectal Surgery Unit at Austin Health performs emergency and elective surgery for patients with bowel conditions. Cases range from minor peri anal procedures to major abdominal bowel resections for cancer.

The unit undertakes a total of approximately 1,400 operations per year and has two outpatient and two preadmission clinics per week. The unit is represented by five Colorectal Surgeons, one Fellow, two Registrars, two Interns, two Stomal Therapy nurses and a Surgical Nurse Coordinator.

Palliative Care Consultative Service

The Palliative care consultancy team, consisting of medical and nursing consultants, works with inpatients across Austin Health who have a life threatening illness to help them manage their pain and symptoms and maximise their wellbeing in the face of their illness.

The team may be called to assess patients when they first receive their diagnosis. They are able to help the patient, and their family, cope with the news and its implications.

The team can assist with:

  • managing patients' pain and symptoms, including emotional and spiritual distress, in conjunction with their treatment team,
  • discharge planning, including linking in with community-based support services, and
  • transfers to the Palliative Care Unit
Referral Information

Referrals for Austin Health inpatients may be made to the Nurse Consultants via telephone or pager.

Admission criteria

Austin Health inpatients with a life limiting illness and symptoms or issues requiring specialist palliative care services.


Based on clinical urgency, via the on duty Clinical Nurse Consultant/s.

After Hours Service

Hospital staff can access the palliative care medical consultant on call.

Contact Information

Nurse Consultants can be contacted on (03) 9496 5000, then paged on individual numbers below:

Lorraine Jordan
6102 (pager)

Kaye Hose
1250 (pager)

Shaun O'Neill
4355 (pager)

Acknowledgement flags

Austin Health acknowledges the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.