A nurse checks on a patient in the cancer ward


Centre for Patient Experience

Our Vision: Promoting Exceptional Patient Experiences


Austin Health works in partnership with consumers and community groups to achieve this vision. We also support staff to engage meaningfully with patients and carers to enable them to make decisions about their care.

Austin Health has a large number of consumers who are actively engaged in activities and committees across the organisation. Our peak consumer committee is the Community Advisory Committee (CAC) which is an advisory committee to the Austin Health Board. The CAC has been instrumental in supporting the development of: 


We have a variety of other ways consumers, carers and community members can be involved such as: 

  • Joining a Committee
  • Working in a project team
  • Helping make patient information easier to understand
  • Helping us collect feedback from patients and families about how we can continue to imporve the things we do
  • Teaching our staff about what it's like to be a patient here

If you would like to learn more about being involved contact the Consumer Experience and Engagement Officer on 9496 3566 or email patientexperienceoffice@austin.org.au

Consumer Register

Austin Health maintains a Consumer Register of patients, their relatives, carers and community members who are interested in participating in different improvment opportunities across the organisation. Refer to the Consumer Register page for further information.

Providing feedback

We welcome feedback about your experience while at Austin Health. Your feedback helps us make improvements that are meaningful to you. Refer to the Feedback page for information on ways you can provide feedback.


Volunteers can be found across all three sites at Austin Health. Their presence across the health service enhances the patient and visitor experience. There are a variety of roles available. Refer to the Volunteers page for further information.


If you'd like to donate to Austin Health, refer to the Fundraising  page for further information

Freedom of Information

For access to medical records, contact Freedom of Information Support Officer on 9406 3031 or email foi@austin.au.