Patients & visitors
Telehealth
Getting help with your call
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- Getting help with your call
We can help you access Telehealth for your appointment.
Request a guided test call
One of our Specialist Clinics team members can help you do a test video call prior to your appointment.
You can request this service using our online form at least three business days before your appointment.
Please note: if you request assistance within one hour of your scheduled appointment, we may not be able to accommodate your request.
Help guides
You can use these guides to help you access Telehealth.
Links and downloads
- Attending your appointment via video call (PDF - 520.5 KB)
- Step by step video call guide (PDF - 967.1 KB)
- Starting your Telehealth video call (PDF - 180.4 KB)
- Simple troubleshooting guide (PDF - 177.4 KB)
Information in your language
Our instructions for using Telehealth been translated into many different languages.
Links and downloads
- Arabic - Attending your appointment via a video call (PDF - 1.12 MB)
- Burmese - Attending your appointment via a video call (PDF - 941.2 KB)
- Croatian - Attending your appointment via a video call (PDF - 896.6 KB)
- Dari - Attending your appointment via a video call (PDF - 1.14 MB)
- Filipino - Attending your appointment via a video call (PDF - 887.9 KB)
- Greek - Attending your appointment via a video call (PDF - 866.0 KB)
- Hindi - Attending your appointment via a video call (PDF - 959.4 KB)
- Indonesian - Attending your appointment via a video call (PDF - 922.3 KB)
- Italian - Attending your appointment via a video call (PDF - 886.5 KB)
- Karen - Attending your appointment via a video call (PDF - 939.9 KB)
- Khmer - Attending your appointment via a video call (PDF - 1.01 MB)
- Macedonian - Attending your appointment via a video call (PDF - 842.7 KB)
- Nepalese - Attending your appointment via a video call (PDF - 941.4 KB)
- Persian - Attending your appointment via a video call (PDF - 1,005.9 KB)
- Punjabi - Attending your appointment via a video call (PDF - 871.4 KB)
- Russian - Attending your appointment via a video call (PDF - 854.4 KB)
- Serbian - Attending your appointment via a video call (PDF - 852.5 KB)
- Simplified Chinese - Attending your appointment via a video call (PDF - 968.6 KB)
- Spanish - Attending your appointment via a video call (PDF - 909.0 KB)
- Swahili - Attending your appointment via a video call (PDF - 900.4 KB)
- Tamil - Attending your appointment via a video call (PDF - 982.8 KB)
- Thai - Attending your appointment via a video call (PDF - 878.2 KB)
- Traditional Chinese - Attending your appointment via a video call (PDF - 990.4 KB)
- Turkish - Attending your appointment via a video call (PDF - 868.1 KB)
- Vietnamese - Attending your appointment via a video call (PDF - 873.1 KB)
If your language is not listed and you need help, contact the Telehealth team.
We can also organise an interpreter for you.
Contact us
Telehealth Team
Open hours: Monday to Friday, 8am to 4.30pm
Email: telehealth@austin.org.au
