Clinics & services
Specialist Clinics
Making appointments
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Patient Choice Booking explained
Patient Choice Booking (PCB) is the way we book your appointment. It allows you to choose an appointment time that most suits you, from selected dates and times.
When appointments become available, we send you an offer letter. You then call our call centre and discuss available clinic dates.
We make appointments only seven weeks in advance so that changes are less likely and forgotten appointments are minimised.
How to make appointments
Initial appointments
First we need to receive a referral from your doctor.
When we receive your GPs referral, we check it for this mandatory information and if anything is missing we contact your GP for further information.
If we don't hear anything back after 30 days then we decline the referral. If a referral is declined, we send a letter to you and your referring doctor to notify you of this outcome.
If the referral is complete, it is registered and checked for suitability for one of our clinics.
We then prioritise the referral:
- If urgent, we contact you and arrange an appointment
- If routine, we send a letter to you and your referring doctor confirming that you have been placed on our waiting list. When an appointment becomes available, we send you a letter asking you to contact us to arrange an appointment
Review appointments
If you require a review (or follow-up) with your doctor within the next 7 weeks, you will be able to book this review with the clinic administrator before you leave or via the ward clerk if you are an inpatient.
If your review date is further away than 7 weeks, you are placed on our wait list. When an appointment becomes available, we send you a letter asking you to contact us to arrange an appointment.
If you have not yet received a letter advising that an appointment is available, you must wait for that appointment letter. We cannot make an appointment until an appointment becomes available for you.
Booking enquiries
If you have an appointment letter, you can use our online form to book, change or cancel appointment bookings.
We want to help with your enquiry as quickly as possible. If our form doesn’t match what you need, please phone our Call Centre instead. See: Contact Specialist Clinics.
Get help with test and procedure bookings
Patients are often required to undertake tests or procedures such as blood tests or X-ray prior to their Specialist Clinic appointment.
If you need assistance to coordinate tests to suit your clinic appointments, please contact us.
