Visitors are permitted at Austin Health sites with some restrictions. Find out more about our visitor restrictions.
We’re committed to providing our patients with reliable, safe, person centered care.
We welcome and value your compliments, complaints and suggestions. because it helps us know what we are doing well and where we need to improve.
We would like the opportunity to resolve any concerns regarding your experience.
If you are staying in hospital, your first step is to talk with the staff caring for you or ask to speak to the nurse in charge.
If, after speaking with staff, you are not satisfied or would feel more comfortable talking to someone else, please contact the Patient Experience Team.
Use our online feedback form to provide your compliments, complaints and suggestions.
There are paper feedback forms located at the main entrances at all our sites. Put your completed form in the feedback box.
Email your feedback to our Patient Experience Team on firstname.lastname@example.org.
You can also send your written feedback to:
The Patient Experience Team
PO Box 5555
Heidelberg VIC 3084
For more guidance on what to include in your complaint, see: information to include in your complaint.
Phone: 03 9496 3566
Open hours: Monday to Friday, 9am to 4pm (excluding public holidays)
We aim to acknowledge all written feedback within two working days. If you have not received acknowledgement of your feedback, please contact the Patient Experience Team.
For more information about what happens when we receive a complaint or if you are not satisfied with the outcome of your complaint, see: our complaints process.
You can also download our feedback FAQs fact sheet.