Visitors are permitted at Austin Health sites with some restrictions. Find out more about our visitor restrictions.
The Victorian Virtual Emergency Department is a public health service for treating non-life-threatening emergencies.
Heidelberg PPCC is open extended hours and provides care for people with conditions that require urgent attention but not an emergency response – for example, mild infections, fractures and burns.
Care is available for everyone (babies, children & adults), with or without a Medicare card, at no cost to the patient.
455 Upper Heidelberg Road
Heidelberg Heights VIC 3081
Visit the Eastern Melbourne Primary Health Network (EMPHN) website to find other PPCC locations.
The Banyule Respiratory Clinic is for people that are unwell with mild respiratory symptoms (such as coughing, runny nose, sore throat).
The clinic is free for everyone (babies, children and adults), with or without a Medicare card.
Visit: Banyule Respiratory Clinic
152 Burgundy Street
Heidelberg VIC 3084
Visit the Eastern Melbourne Primary Health Network (EMPHN) website to find other GP respiratory clinic locations.
If it is not an emergency but you need to see a doctor, it may be faster and more convenient for you to see your GP or visit a local medical centre.
Visit the HealthDirect website to view a list of medical centres open now in the Heidelberg area.
National Home Doctor provides after-hours, bulk-billed home visits from a doctor.
Phone: 13SICK (137 425)
Visit: National Home Doctor
My Emergency Doctor offers online consultations with senior specialist emergency doctors via video call or telephone.
Phone: 1800 123 633
Visit: My Emergency Doctor
Nurse on Call is a Victorian phone service providing immediate, expert advice from a registered nurse 24 hours a day, 7 days a week. This service is best where:
Phone: 1300 606 024
Visit: Nurse on Call
In the case of a poisoning incident, the Victorian Poisons Information Centre can advise you what first aid is required, whether it is necessary to call an ambulance, to go to the doctor or whether nothing needs to be done. The service operates 24 hours a day, 7 days a week.
Phone: 131 126
Use the Pharmacy Guild of Australia's online directory to find a local pharmacy.
Victorian Supercare Pharmacies provide after hours pharmacy services, seven days a week. Visit the Better Health Channel website to find Supercare Pharmacy locations.
Lifeline is a confidential crisis support service operating 24 hours a day, 7 days a week. Anyone across Australia can contact Lifeline if they are experiencing a personal crisis, suicidal thoughts, or they know someone who is in such a position and needs advice to support them.
Phone: 131 114 (calls from mobiles free)
SuicideLine Victoria is a telehealth provider operating 24 hours a day, 7 days a week. The service offers free professional phone and online counselling for people living in Victoria.
Phone: 1300 651 251
Visit: SuicideLine Victoria
Beyond Blue provides a free telephone and online counselling service 24 hours a day, 7 days a week for everyone in Australia.
Phone: 1300 224 636
Visit: Beyond Blue