Visitors are permitted at Austin Health sites with some restrictions. Find out more about our visitor restrictions.
We have embarked on an exciting digital journey where all referrals enter our Electronic Management System. This digital pathway has:
The next step in our digital journey is to only accept eReferrals.
The HealthLink eReferral Solution allows you to submit pre-populated eReferrals directly into our Patient Administration System.
The benefit of this system is:
HealthLink SmartForms are available with leading GP clinical software vendors.
We encourage GPs to engage with our digital journey by registering for a free HealthLink Portal Licence.
HealthLink new account registration and setup
Phone: 1300 145 456 (option 4)
We are transitioning away from producing PDF copies of our guides for sending SmartForms.
This ensures we can more easily manage:
The following guides are being used to assist with usage promotion:
Accepted referrals are triaged as urgent or routine:
Where a referral is incomplete or declined, Specialist Clinics will send a letter to the referrer (and the patient in the case of a declined referral) notifying them of the outcome.
Referral validity periods begin from the date the first non-admitted specialist service is provided. Guidelines on validity periods for referring and requesting Medicare services (Services Australia) also apply to all other referrals to Victorian public health services.
Indefinite referrals are appropriate for partnership care between the patient, their GP and the health service (for example, patients with chronic or progressive conditions requiring ongoing specialist advice or services to improve and optimise a person’s function and participation in their daily living) and associated care referrals.