Patient with Aboriginal Hospital Liaison Officer Jacob NelsonPatient with Aboriginal Hospital Liaison Officer Jacob NelsonPatient with Aboriginal Hospital Liaison Officer Jacob Nelson

Patients & visitors

In this section, you can find the following information:

Preparing for your Telehealth appointment

What do I need?

To access Telehealth you need to check you have the following;

  • An up-to-date browser installed on your computer or mobile device (such as Google Chrome, Safari or Firefox)
  • A working web camera, speaker and microphone (built in or plug in) on your device
  • A stable internet connection
  • A quiet spot to have your consultation
Which web browser do you need?

Make sure you have one of these web browsers installed on your compter, smartphone or tablet:

  • Google Chrome Version 80+ for Windows, Android and MacOS
  • Apple Safari 12+ for MacOS and iOS
  • Firefox Version 75+ for Windows, Android and MacOS
  • Microsoft Edge Version 80+ for Windows and MacOS
  • Microsoft Edge Version 44+ for Android

Please also consider the following

  • Have your UR number and any recent medical information on hand e.g. medications list or test results
  • Be mindful you are in a quiet space, free of distraction so the Clinician can hear you
  • Present yourself in the appropriate attire for your consultation
  • Please note that internet data usage will apply
Acknowledgement flags

Austin Health acknowledges the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.