Patient with Aboriginal Hospital Liaison Officer Jacob NelsonPatient with Aboriginal Hospital Liaison Officer Jacob NelsonPatient with Aboriginal Hospital Liaison Officer Jacob Nelson

Patients & visitors

In this section, you can find the following information:

About Telehealth

What is Telehealth?

Telehealth videocalls connect you and your healthcare provider using both sound and video. This allows you to access healthcare without attending in person.

Austin Health uses a video call platform called Healthdirect. It can be used on any smart phone, tablet or computer with a camera.

This means you can attend an appointment via video call from any location, such as your home or work.

You can test if your device works here:

Telehealth Test Call

You can find more technical information in our guide - Preparing for your Telehealth Appointment

Why Telehealth?

  • Easy to use - you can access it via any smart phone, tablet device, or computer with a camera
  • Safe and secure - no patient data is retained in the Healthdirect platform
  • You don't need to travel to get to your appointment saving time and money
  • There is no out of pocket cost
  • The video connection lets you and your healthcare provider see each other. This can help your provider make a better clinical assessment.

Who is eligible?

During COVID-19 all patients may access Telehealth appointments as long as it is suitable for your condition. Your healthcare provider can help you understand whether Telehealth is right for you.

Contact details

For further information or assistance accessing Telehealth, please contact the Telehealth team via email:

Acknowledgement flags

Austin Health acknowledges the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.