Patient with Aboriginal Hospital Liaison Officer Jacob NelsonPatient with Aboriginal Hospital Liaison Officer Jacob NelsonPatient with Aboriginal Hospital Liaison Officer Jacob Nelson

Patients & visitors

In this section, you can find the following information:


One of my family members is feeling unwell, should I bring them to the Emergency Department?

Our Emergency Department is open 24 hours a day and is designed to treat patients with urgent medical needs.

Please note: our parking and ED triage process has changed due to COVID-19 - visit Emergency Patients for more information.

Patients are ‘triaged’ when they first arrive at the Emergency Department to assess the seriousness of their injurty or illness and patients with serious conditions are prioritised to ensure they receive their care quickly.

We aim to provide all patients with highly quality and timely care. However, at busy times semi-urgent or non-urgent patients will need to wait to be treated so seeing your GP is recommended for less seriousness conditions.

If you're unsure whether your condition requires you to present to the Emergency Department you can call the 'Nurse On Call' number (1300 60 60 24) for further advice.

‘Nurse On Call’ is a 24 hour a day health call line service that provides immediate, expert health advice from a registered nurse. The service is staffed by registered nurses and is available 365 days a year for the cost of a local call. Click here for more information about this service

Always call Triple Zero (000) in the case of emergency.

How do I access my medical records?

Austin Health is required to maintain the confidentiality of patient information and to release that information under strict guidelines. The legal requirements of confidentiality are described in the Health Services Act 1988, and form the basis of the release of information guidelines.

For information about your medical records contact:

Information Team
Austin Hospital
Phone: 03 9496 3107

Information Team
Heidelberg Repatriation Hospital
Phone: 03 9496 2335

Click here for more information about this service

Is there a shuttle bus between the different Austin Health sites?

A staff shuttle bus operates between the Austin Hospital and the Heidelberg Repatriation Hospital from Monday to Friday (except on Public Holidays).

Please note that the shuttle bus is intended to be used by Austin Health staff only and is not a service for patients or for the general public.

Bus drivers are permitted to allow patients to use the bus service only when space allows it and where patients can safely and independently travel without mobility devices or luggage.

What is the mailing address for the Austin Hospital?

Postal address:

Austin Hospital
PO Box 5555
Victoria 3084

For more information please see the Contact Us page

Are Austin Hospital, Heidelberg Repatriation Hospital, the Royal Talbot Rehabilitation Centre & Mercy Hospital for Women one hospital?

Austin Health has three campuses:
- Austin Hospital
Heidelberg Repatriation Hospital
Royal Talbot Rehabilitation Centre.

The Mercy Hospital for Women shares the same site as the Austin Hospital but is managed by the Mercy Health and Aged Care Group.

For the contact details of the Mercy Hospital for Women please click here

Acknowledgement flags

Austin Health acknowledges the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.