In this Section:
Our Emergency Department is open 24 hours a day and is designed to treat patients with urgent medical needs.
Please note: our parking and ED triage process has changed due to COVID-19 - visit Emergency Patients for more information.
Patients are ‘triaged’ when they first arrive at the Emergency Department to assess the seriousness of their injurty or illness and patients with serious conditions are prioritised to ensure they receive their care quickly.
We aim to provide all patients with highly quality and timely care. However, at busy times semi-urgent or non-urgent patients will need to wait to be treated so seeing your GP is recommended for less seriousness conditions.
If you're unsure whether your condition requires you to present to the Emergency Department you can call the 'Nurse On Call' number (1300 60 60 24) for further advice.
‘Nurse On Call’ is a 24 hour a day health call line service that provides immediate, expert health advice from a registered nurse. The service is staffed by registered nurses and is available 365 days a year for the cost of a local call. Click here for more information about this service
Always call Triple Zero (000) in the case of emergency.
Austin Health is required to maintain the confidentiality of patient information and to release that information under strict guidelines. The legal requirements of confidentiality are described in the Health Services Act 1988, and form the basis of the release of information guidelines.
For information about your medical records contact:
Phone: 03 9496 3107
Heidelberg Repatriation Hospital
Phone: 03 9496 2335
A staff shuttle bus operates between the Austin Hospital and the Heidelberg Repatriation Hospital from Monday to Friday (except on Public Holidays).
Please note that the shuttle bus is intended to be used by Austin Health staff only and is not a service for patients or for the general public.
Bus drivers are permitted to allow patients to use the bus service only when space allows it and where patients can safely and independently travel without mobility devices or luggage.
PO Box 5555
For more information please see the Contact Us page
The Mercy Hospital for Women shares the same site as the Austin Hospital but is managed by the Mercy Health and Aged Care Group.
For the contact details of the Mercy Hospital for Women please click here