Patient with Aboriginal Hospital Liaison Officer Jacob NelsonPatient with Aboriginal Hospital Liaison Officer Jacob NelsonPatient with Aboriginal Hospital Liaison Officer Jacob Nelson

Patients & visitors

In this section, you can find the following information:

Access to Austin Hospital

Emergency Department access

To ensure we can continue to provide safe, high quality emergency care to our community during the COVID-19 pandemic, we have made changes to how you access to our Emergency Department (ED).

How can I access the Emergency Department?
  • Pedestrian and vehicle access continues to be via the current Emergency entrance in Burgundy Street
  • Traffic management staff are in place at the entrance to assist and direct you to the public drop off area
  • You must stay in your car and wait for an ED nurse
  • The ED nurse will ask you a few simple screening questions and then direct you where to go
  • There is no short-term parking at ED so you need to be prepared to drive out of the drop-off zone as soon as the ED nurse provides your instructions.
What does this mean for adult patients?
  • You need a driver to drop you at ED. If the driver needs to come back into ED they need to drive out to the car park, park and enter the ED following the signage/instructions within the hospital.
What does this mean for children or patients requiring assistance?
  • The child or patient and their parent or carer need a driver to drop them at ED. If the driver needs to come back into ED they will need to drive out to the car park, park and enter the ED following the signage/instructions within the hospital
What if no driver is available?
  • If you don’t have another driver available in your household you may want to consider other forms of transport to ED such as taxi or ride share vehicles – these companies have precautions in place in relation to COVID-19 and are an option.

Please note: children presenting to the Emergency Department with a respiratory illness and assessed as requiring admission may need to be transferred to an alternative hospital.  The Emergency Department staff will be able to assist parents/caregivers with answering any questions that arise around this process.

Austin’s focus is on the safety, health and wellbeing of our staff and community, while ensuring patients can access quality and safe emergency care.

We will keep the community, patients and visitors updated about any changes. Questions and enquiries can be emailed to feedback@austin.org.au or by calling 9496 3566.

Access to our main entrance

There are no patient drop offs or pick ups at Austin Hospital’s main entry on Studley Road until further notice.

The Mercy Hospital for Women’s Emergency Department entrance has been closed due to COVID-19 and can now only be accessed via the main entry.

Use of the main entry is restricted to the following;

  • Mercy emergency and birthing arrivals
  • Mercy urgent Medical Staff parking
  • Non-urgent patient transport & neonatal transport (PIPER)
  • Deliveries that cannot be rediverted to the loading docks.

Please note: there is no change to the ONJ Cancer Centre drop off / pick up area.

If you’re dropping off or picking up patients at Austin Hospital, traffic management will be available to direct you to the car park where 30 minutes free parking for all drop offs and pick ups will be provided.

You’ll be the charged the usual parking rate for the time you are parked after the free 30-minute period has expired.

Acknowledgement flags

Austin Health acknowledges the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.