Three lovely patients who may have individual needsThree lovely patients who may have individual needsThree lovely patients who may have individual needsVolunteer with patient or visitorVolunteer with patient or visitorPatient in a wheelchair coming to hospital with his carerPatient in a wheelchair coming to hospital with his carerPatient and carer coming to hospital

Patients & visitors

Patients & visitors

Patients & visitors

Feedback FAQs

Frequently asked questions (FAQs) about providing feedback or making a complaint to Austin Health.

At Austin Health we welcome and value your feedback as it helps us know what we are doing well and where we need to improve. We are keen to hear about your experience and have the opportunity to address and resolve your concerns.

When providing feedback to Austin Health you are able to:

  • provide feedback or make a complaint without it affecting the way you are treated
  • have your concerns addressed in a transparent and timely way
  • share your (or someone you care for) experience and participate to improve the quality of care and health services
  • your feedback helps us to provide high quality, safe care and to make changes when required / possible, so others do not have the same experience.

For examples of how we used previous feedback, please see: how we use your feedback.

FAQs

Download as an fact sheet

You can also download our feedback FAQs as a fact sheet.

Complete our online feedback form

Contact us

Patient Experience Team

Email: Feedback@austin.org.au
Phone: 9496 3566
Office hours: Monday to Friday, 9am to 4pm (excluding public holidays)

If the Patient Experience Team do not answer the phone, please leave a message and we will endeavour to return your phone call within one working day.