Patient with Aboriginal Hospital Liaison Officer Jacob NelsonPatient with Aboriginal Hospital Liaison Officer Jacob NelsonPatient with Aboriginal Hospital Liaison Officer Jacob Nelson

Patients & visitors

In this section, you can find the following information:

Accommodation and travel assistance


We have limited internal accommodation available to patients. For more information please speak to your medical unit or liasion nurse about eligibility and availability.

There are a number of nearby external accommodation options for patients and their relatives - see the list below.

These businesses are not part of Austin Health so please enquire directly via the contact numbers below to confirm availability, rates (discounts may apply) and to compare facilities.

Travel assistance

Country or interstate patients may be eligible for travel and accommodation reimbursements under various government assistance schemes. 

The links below will take you to the travel assistance website for each State where you can print off the appropriate travel form. Forms are also available at each specialist clinic reception desk. 

Make sure you bring the travel form with you to your hospital appointment as they often require a doctor’s signature and provider number. 

External accommodation

Austin Rise Bed & Breakfast

5 Quinn Street, Heidelberg  
Phone 03 9455 0740 

Bell Motel

2 Patterson Street, Preston
Phone 1800 035 651

Crystal Brook Tourist Park

182 Heidelberg-Warrandyte Road, Doncaster East
Phone 03 9844 3637

Lion's House

300 Waterdale Road, Ivanhoe
Enter via gate 10

If you're interested in this option speak to staff as Lion's House require a referral from Austin Health.

Mantra Hotel Bell City

215 Bell Street, Preston
Phone 03 9485 0380

Melbourne Big 4 Caravan Park

265 Elizabeth Street, Coburg
Phone 1800 802 678

Old England Hotel

459 Lower Heidelberg Road, Heidelberg
Phone 03 9459 1166

Punthill Ivanhoe - Apartment Hotel

21 Bell Street, Ivanhoe
Phone 03 9312 7777

Quest Apartments

72-84 Upper Heidelberg Road, Ivanhoe
Phone 03 9490 2100

Ryder Cheshire

10-12 Donaldson Street, Ivanhoe

If you're interested in this option speak to staff as Ryder Cheshire require a referral from Austin Health.

Ivanhoe Apartments-Rosemary

443 Upper Heidelberg Road, Ivanhoe
Phone 0404 870 088

Acknowledgement flags

Austin Health acknowledges the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.