Patients & visitors


Access to Austin Hospital

Find out how to access Emergency and the Austin Hospital main entrance.

Access to our Emergency Department

To ensure we continue to provide safe, high quality emergency care to the community during the COVID-19 pandemic, we have made changes to how you access our Emergency Department (ED).

How can I access ED?

  • Pedestrian and vehicle access continues to be via the current Emergency entrance off Burgundy Street.
  • Traffic management staff are in place at the entrance to assist and direct you to the public drop off area.
  • There is no short-term parking at ED, so you need leave the ED drop off zone as soon as possible and proceed to the car park.
  • If you have a driver drop you at ED, the driver needs to proceed to the car park, park and enter ED following the signage/instructions within the hospital.
  • You will be asked some COVID screening questions inside the entrance to the ED.

Austin’s focus is on the safety, health and wellbeing of our staff and community, while ensuring patients can access quality and safe emergency care.

We will keep the community, patients and visitors updated about any changes. 

Access to our main entrance

There are no patient drop offs or pick ups at Austin Hospital’s main entry via Studley Road until further notice.

The Mercy Hospital for Women’s Emergency Department entrance has been closed due to COVID-19 and can now only be accessed via the main entry.

Use of the main entry is restricted to the following;

  • Mercy emergency and birthing arrivals
  • Mercy urgent Medical Staff parking
  • Non-urgent patient transport & neonatal transport (PIPER)
  • Deliveries that cannot be rediverted to the loading docks.

Please note: there is no change to the ONJ Cancer Centre drop off / pick up area.

If you’re dropping off or picking up a patient at Austin Hospital, traffic management will be available to direct you to the car park where 30 minutes free parking for all drop offs and pick ups will be provided.

You’ll be the charged the usual parking rate for the time you are parked after the free 30 minute period has expired.