In this section, you can find the following information:

Access to patient information - for healthcare providers

Request information from medical record

Are you the patient's nominated GP?

You must be the nominated GP as recorded in the Austin Health medical record.

Phone or fax your request to Health Information Services

Ph: 03 9496 3107

Fax: 03 9458 4557

All other external health care providers

Your request must be in writing and on your organisation's letterhead or from the business email address

Fax: 03 9458 4557.


We will endeavour to send you the information within one business day of receiving your request.

If you need information earlier, please help us prioritise by notating on your request whether the patient is a current inpatient, in the emergency department, ICU or CCU or the time that they will be attending.

Receive information automatically

To receive clinical information from Austin Health on your patients automatically, please encourage your patients to nominate you as their GP and have this listed on their Austin Health medical record. You should also complete steps one and two below.

1. To receive clinical Information via secure messaging

To receive clinical information directly into your practise software via secure messaging, you need to set up an account with HealthLink and Telstra Health - Argus.

  • Pathology, Radiology, Inpatient & Emergency Discharge Summaries - Register with HealthLink
  • Specialist Clinic Letters - Register with Telstra Health - Argus. See download below for instructions.
2. Register your service with NHSD

Register your service with the National Health Services Directory (NHSD). You are able to choose your preferred method of receiving this information. If you want to receive this information via secure messaging, you will be able to add your HealthLink and Argus account details on this site.

To assist in electronic transfer of information, ensure that your details are always up to date with NHSD, e.g. fax number, address. To update your service details with NHSD, log into the NHSD website using your NHSD login and password and make your changes.  

3. To receive patient notifications

Examples: patient admission and discharge notifications, patient appointment notifications.

To receive automatic notifications via fax or email, or to change your existing preferences on how Austin Health sends these notifications to you, email with clinic and doctor details, as well as the changes required.

Acknowledgement flags

Austin Health acknowledges the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.