Patient with Aboriginal Hospital Liaison Officer Jacob Nelson

Patients & Visitors

About Telehealth

At Austin Health we are committed to reliable and accessible, patient-focused specialist care. We now offer appointments via Telehealth for patients who have difficulty attending the hospital.

What is Telehealth?

Telehealth provides the option of attending your specialist clinic appointment by video call with your Clinician.
You can do this online from any location such as your home, work or by prior arrangement with your GP.

Why Telehealth?

  • Reduced travel time
  • Reduced cost of attending your appointment
  • Less disruption to your life
  • Telehealth calls are private and secure
  • There is no out of pocket cost

Who is eligible?

If any of the following apply, you may be eligible for Telehealth:

  • Live in a rural or regional area
  • Have difficulties accessing face to face appointments due to impairment, disability or a limiting health condition
  • Live in a residential aged care facility
  • Attend an Aboriginal Medical Service


  • You have been advised by your Doctor that your appointment can be held via Telehealth.

How does it work?

You can use your computer, mobile phone or tablet to access Telehealth via the Austin Health website. Please read the Preparing for your Telehealth appointment guide for more information on technical requirements.

Acknowledgement flags

Austin Health acknowledges the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.