Patients & Visitors

FAQs

One of my family members is feeling unwell, should I bring them to the Emergency Department?

Our Emergency Department is open 24 hours a day and is designed to treat patients with urgent medical needs.

Patients are ‘triaged’ into an urgency category and if you are a semi-urgent or non-urgent patient you will have to wait longer than emergency patients. If your condition is not urgent your GP should be your first stop.

In 2006, the Victorian Government established ‘Nurse On Call’, a 24 hour a day health call line. This service provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week. The service, staffed by registered nurses, will be available from any landline in Victoria for the cost of a local call.

You can ring ‘Nurse On Call’ by dialling 1300 60 60 24.

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How do I access my medical records?

Austin Health is required to maintain the confidentiality of patient information and to release that information under strict guidelines. The legal requirements of confidentiality are described in the Health Services Act 1988, and form the basis of the release of information guidelines.

For information about your medical records contact:

    Information Team
    Austin Hospital
    Phone: 03 9496 3107

    Information Team
    Heidelberg Repatriation Hospital
    Phone: 03 9496 2335

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What time does the shuttle bus between sites operate?

The staff shuttle bus runs between the Austin Hospital & Heidelberg Repatriation Hospital from 6.15am to 6.30pm Monday to Friday (except public holidays).

What is the mailing address for the Austin Hospital?

    Postal address:

    Austin Hospital
    PO Box 5555
    Heidelberg
    Victoria 3084
    Australia

    Link to Contact us

Are Austin Hospital, Heidelberg Repatriation Hospital, the Royal Talbot Rehabilitation Centre & Mercy Hospital for Women one hospital?

The Austin Hospital, Heidelberg Repatriation Hospital & the Royal Talbot Rehabilitation Centre are facilities under Austin Health. The Mercy Health and Aged Care Group manage Mercy Hospital for Women. The Austin Hospital and Mercy Hospital for Women are two separate health services co-located on one site.

What is the phone number for Mercy Hospital for Women?

General enquiries should be directed to 03 8458 4444.