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Austin Health celebrates year of achievement

7 November 2019

Austin Health has released its Annual Report for 2018/19, a year CEO, Sue Shilbury, described 2018/19 as "pivotal" for Austin Health.

"The 2018/19 year was another 12-month period of achievement and hard work for Austin Health as we responded to ongoing increases in demand for our services," Ms Shilbury said.

"We treated a record number of patients across Austin Health last financial year with more than 114,000 inpatients admitted and almost 90,000 people attending our Emergency Department for care.

"We performed almost 29,000 surgical procedures including a record number of organ transplants with 92 patients receiving a new liver via our Liver Transplant Unit and further 67 patients undergoing a kidney transplant.

"The increasing number of patients coming to us for care puts pressure on our talented staff but I'm very proud to say that these patients continued to have a positive experience at Austin Health.

"The results of the Victorian Health Experience Survey show that 98% of our patients rated their care as good or very good, while 96% of patients gave the same feedback when asked about their overall experience with us.

"As well as providing care for patients today, we looked forward via the launch of our Strategic Plan 2018-22.  This plan outlines how we will continue to respond to the growing need for healthcare in our community and how we aim to provide the best possible outcomes for our patients," she said.

"We're already working to expand the services we provide to some of the most vulnerable members of our community and were proud to join other healthcare providers in launching a new clinic to support access to care for Trans and Gender Diverse patients earlier this year.

"It is not just in our local catchment where our services are benefitting patients. This year also saw the opening of a new radiation oncology service in partnership with Stawell Regional Health to provide better access to cancer services for the community in western Victoria.

"Austin Health serves a community that is increasing in diversity, highlighted by a 16% increase in the use of interpreter services with Greek, Italian and Mandarin the three top languages requested.

"We also continued to be recognised both in Australia and internationally as a leader in the field of medical research.

"Our commitment to research and improving the quality of care we provide to our patients through collaboration with key partners allowed us to publish more than 2,000 research papers in 2018/19, and many of these appeared in influential medical journals around the world," she said.

Austin Health Board Chair, the Hon Judith Troeth AM, also acknowledged the significant contribution Ms Shilbury has made in her three years as CEO following her recent decision to return to Sydney to be closer to her family.

"On behalf of the Board of Austin Health, I wish to thank Sue for her service and leadership, and for her commitment and dedication to the quality of patient care we provide," Ms Troeth said.

"She leaves Austin Health with the full confidence and support of our Board and we also thank her for agreeing to work out beyond her notice period to help ensure a smooth transition.

"We wish Sue all the best in her new role," Ms Troeth said.

Acknowledgement flags

Austin Health acknowledges the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.