Patient with Aboriginal Hospital Liaison Officer Jacob Nelson

Patients & Visitors

Medicare Ineligible Patients

Who is a Medicare Ineligible Patient?

A Medicare Ineligible patient is an individual that does not hold a valid Medicare Card through the Australian Government's health care program.

All overseas visitors that are:

  • not covered under a Reciprocal Healthcare Agreement
  • not verified as an Asylum Seeker/Refugee
  • not receiving care specifically for tuberculosis

will be treated as a Medicare Ineligible Patient.

This means you will be required to pay for all costs incurred during your treatment at Austin Hospital. These costs include emergency attendance, inpatient admissions, outpatient visits, interpreter charges, aides and equipment, diagnostic services and pharmacy medication.

As an overseas visitor, it is your responsibility to ensure you have adequate health insurance cover or funding to cover the cost of your health care.

A Financial Consent form and a schedule of fees will be completed for all admissions upon arrival.

Reciprocal Rights

The Australian Government has Reciprocal Health Care Agreements (RHCA) with the
governments of:

  • UK
  • Northern Ireland
  • Sweden
  • Finland
  • Norway
  • The Netherlands
  • Belgium
  • Ireland
  • New Zealand
  • Slovenia
  • Malta - only for treatment up to 6 months after arrival
  • Italy - only for treatment up to 6 months after arrival

These agreements may entitle you to limited subsidised health services for medically necessary treatments whilst visiting Australia. Eligibility will be confirmed if the appropriate documentation is presented such as, passport, visa, and date of entry and/or country of birth residential status. If this is not provided you will be expected to pay for all associated medical costs, however the fee will be waived once the documents are presented to the Patient Liaison Office.

Asylum Seeker/Refugee

Asylum seekers and refugees are provided with free medical care (including diagnostic services) in Victorian hospitals.

Asylum Seekers/Refugees will need to provide the appropriate documentation confirming their status from the Department of Immigration and Citizenship or from a recognised asylum support agency.

If documentation is not provided you will be expected to pay for all associated medical costs, however fees will be waived once necessary documentation has been provided to the Patient Liaison Office.

I have an Australian Health Insurance policy. Do I need to pay for my health care?

Subject to the terms and conditions of your policy, and the level of cover, you may be required to make upfront payment for costs associated to your admission, appointment or procedure.

In the circumstance a guarantee of payment is obtained from your Australian Health Fund, Austin Health will liaise directly with your health fund and submit invoices for your inpatient stay on your behalf.

All emergency attendances and outpatient appointments require upfront payment on arrival.

I have Overseas Travel Insurance policy. Do I need to pay for my health care?

If you hold an Overseas Travel Insurance you are required to pay full cost of your hospital accommodation and treatment upfront. Austin Health will provide all invoices and receipts to submit to your travel insurance for reimbursement.

If a guarantee of payment is obtained from your Overseas Travel Insurance, Austin Health can liaise directly with your travel insurance and submit invoices for your inpatient stay on your behalf.

All emergency attendances and outpatient appointments require upfront payment on arrival.
Should Austin Health be unable to contact your Overseas Travel Insurance within business hours, or do not receive a response, it is your responsibility to ensure documentation and approval of payments, are confirmed.

Austin Health reserves the right to request payment, should the overseas travel agency not respond, delay payment or deny claims.

I have no Insurance. Who do I discuss my payment option with?

Patients with no insurance are required to pay all costs incurred.

To discuss payment arrangements please contact Patient Accounts on (03) 9496 2166.

Services and Charges

These costs are an indication only. This list may not include all services provided.

 

Emergency (payable upon arrival)     

Attendance to Emergency Department - Facility fee and treatment (up to 4 hours): $540.00 

Inpatient services  

Accommodation same day: $1,300.00 

Accommodation overnight including short stay: $1,300.00 

Accommodation Intensive Care (per night): $4,800.00 

Accommodation Coronary Care (per night): $3,100.00 

Accommodation High Dependency Unit (per night): $3,100.00 

Outpatient Services   

Initial consultation: $350.00

Subsequent consultation: $350.00

Interpreter: $160.00

Prosthesis: Fees based on actual costs
Other health services

Hospital in the Home: $300.00

Diagnostic services (Imaging and Pathology)

Average cost per admission: approx. $500.00

How do I pay my account?

Payments can be made by credit card, cheque or in person at the Cashiers Office, in the foyer on level 1 of the Austin Hospital.

What happens if I don't pay my account or agree to a suitable payment arrangement?

If payment is not received, and you have not followed the Austin Health hardship policy, you may be referred to an external debt recovery agency. If visa holders are found to be in breach of their visa conditions, this may require notification to the Department of Immigration, and can result in cancellation of your visa.

For more information:

Patient Accounts Department
03 9496 2166

patient.accounts@austin.org.au