Austin Health Sciences Library again participated in the Insync Surveys Library Client Survey in July 2017. This survey provided us with an opportunity to compare our results to other benchmark participants and gain an insight into our users opinions, ideas and suggestions for the Library. We do this as part of our committment to continuous improvement and in support of hospital accreditation. 

The survey received 501 responses. We are very thankful to all our staff and students who participated in the survey.

Overall satisfaction with the Library service was 6.25 (out of 7) which places the Library at the very top compared with other libraries that have surveyed over the recent years and represents an increase since our 2012 survey.

Top 10 areas you think are important

• Online resources such as databases, journals and eBooks meet my learning and research needs
• Library staff provide accurate answers to my enquiries
• I can get help from library staff when I need it
• The Library contributes to evidence based practice
• Library staff handle literature searches efficiently and effectively
• Face-to-face enquiry services meet my needs
• I feel that the library is a partner in the health care team supporting research, education and patient care
• Information I access through the Library contributes to quality patient care
• The Library search facility enables me to find relevant library resources quickly
• Books and articles I have requested from other libraries are delivered promptly

Top 10 areas you think we are performing well in

• Library staff provide accurate answers to my enquiries*
• Face-to-face enquiry services meet my needs*
• I can get help from library staff when I need it*
• Library staff handle literature searches efficiently and effectively*
• I can find a quiet place in the Library to study when I need to
• The Library contributes to evidence based practice*
• I feel that the library is a partner in the health care team supporting research, education and patient care*
• Books and articles I have requested from other libraries are delivered promptly*
• A computer is available when I need one
• Information I access through the Library contributes to quality patient care*

* Also in list of 10 top importance factors

Weighted performance index: This year, the Library recorded an overall score of 86.5%. This represents a new benchmark high, and places the Library at the top of libraries that have surveyed with Insync over recent years. Austin Library is maintaining its place as the top ranked library service compared to other benchmark participants, including two of the top 100 ranked universities globally.

At the time the survey was administered, 26 other university libraries had completed benchmark surveys. It is this group that makes up the comparison group. Three of the four categories – communication, service delivery, and facilities and equipment – have recorded new benchmark high scores, an excellent result. Information resources recorded a score just under the top performer in that category in the benchmark database.

Percentage of respondents by site:

•     Austin Hospital 76.4%
•     Heidelberg Repatriation Hospital 11.8%
•     Royal Talbot Rehabililtation Centre 4.2%
•     Mercy Hospital for Women 5.4%
•     BRICC or other satellite service 1.2%
•     Unspecified 1.0%

Percentage of respondents by demographic:

•     Doctors: 21.4%
•     Nurses/Midwives: 28.3%
•     Researchers/Scientists: 4.0%
•     Allied health: 16.8%
•     Students: 20.6%
•     Other: 8.4%