Austin Health aims to ensure that all procurement activities are conducted according to procedure in an open and fair manner, represent value for money and occur without bias, favour or prejudice.
All staff involved in procurement activities are governed by Austin Health's Procurement Policy, Corporate Code of Ethics and Code of Conduct to ensure fairness in our dealings with suppliers.
If you are a supplier and feel you have not been treated fairly in relation to a procurement activity undertaken by Austin Health, it is recommended that in the first instance, you attempt to resolve the issue through direct dialogue with the Austin Health staff member responsible for the activity.
If the issue cannot be resolved through dialogue you can lodge a formal complaint which must be submitted in writing to the Chief Procurement Officer (CPO);
The written complaint must set out:
The CPO will allocate the complaint to an authorised staff member, usually the Director, Supply & Contracts, to investigate the complaint or to any other authorised staff member as deemed necessary.
The CPO will ensure that any complaints received relating to a particular staff member are not investigated or responded to by that individual.
All complaints will be dealt with in a timely manner:
The investigating officer may throughout the course of their investigation, be required to meet or make contact with you to either clarify any issues of seek further information.
Once the investigation is complete any corrective action required will be brought to the attention of Executive Management where appropriate action (s) will be undertaken to prevent future occurrences which may result in similar complaints.
Upon completion of the investigation and in consultation with the CPO, you will be notified of the outcome in writing.
If the complaint cannot be resolved to the satisfaction of both parties, Austin Health will notify Health Purchasing Victoria (HPV) within five working days that the complaint could not be resolved and will advise you that:
Health Purchasing Victoria
Level 34, 2 Lonsdale Street
Melbourne Victoria 3000
Austin Health will maintain a record of all complaints received relating to any procurement activity indicating whether the complaint was:
This information will be included in Austin Health's annual report.