In this Section:
The complaints management process is a formal way of recording and reporting complaints and feedback to improve the patient and family experience. At Austin Health we take complaints very seriously and use this feedback to improve services.
A complaint is any expression of dissatisfaction relating to any aspect of care provided by Austin Health.
This can be lodged directly by the patient or, with the patient’s consent, can be made on behalf of the patient by any interested person such as a relative, carer or general practitioner.
All data and files concerned with the complaints process are maintained securely and details of complaints are not include in the patient's record.
If you are an inpatient:
You can also fill in a 'My Say' form.
If you are not an inpatient: