All persons receiving mental health services at Austin Health have the right to:
- receive the best possible care and treatment
- be informed and involved with treatment planning and development
- have their beliefs, choices and needs respected.
Consumers have a right to:
- communicate lawfully
- apply to the Mental Health Tribunal at any time for a revocation of a compulsory treatment order
- choose a nominated person
- create an Advance Statement
- make a decision about whether to give informed consent to electroconvulsive treatment
- make a complaint to the Mental Health Complaints Commissioner
- be legally represented and be supported by a carer, family member or friend at a hearing of the Mental Health Tribunal
- seek the assistance of community visitors.
In combination with an oral explanation of their rights under the Act, consumers have a right to ask questions after receiving a copy of the relevant Statement of Rights at key points of their care.
To ensure you are provided with the best possible care, please:
- communicate honestly about your illness and how you feel
- participate in treatment, care and recovery plans
- alert your doctor to any medication or treatment side effects
- let us know of any religious or cultural requirements
- treat other patients, visitors and staff with care and respect
- let us know if an appointment needs to be rescheduled if you are unable to attend.