Music therapy session


Mental Health CSU

Consumer Rights & Responsibilities

The rights and responsibilities of patients and consumers of Austin Health's Mental Health Services are legislated in the Mental Health Act 2014 and are reflected in the Austin Health values.


All persons receiving mental health services at Austin Health have the right to:

- receive the best possible care and treatment

- be informed and involved with treatment planning and development

- have their beliefs, choices and needs respected.

Consumers have a right to:

- communicate lawfully 

- apply to the Mental Health Tribunal at any time for a revocation of a compulsory treatment order

- choose a nominated person

- create an Advance Statement

- make a decision about whether to give informed consent to electroconvulsive treatment

- make a complaint to the Mental Health Complaints Commissioner

- be legally represented and be supported by a carer, family member or friend at a hearing of the Mental Health Tribunal

- seek the assistance of community visitors.

Statement of Rights

In combination with an oral explanation of their rights under the Act, consumers have a right to ask questions after receiving a copy of the relevant Statement of Rights at key points of their care.


To ensure you are provided with the best possible care, please:

- communicate honestly about your illness and how you feel

- participate in treatment, care and recovery plans

- alert your doctor to any medication or treatment side effects

- let us know of any religious or cultural requirements

- treat other patients, visitors and staff with care and respect

- let us know if an appointment needs to be rescheduled if you are unable to attend.

Acknowledgement flags

Austin Health acknowledges the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.