Austin's Turkish interpreter assists during a clinic appointment

Departments

Do you need an interpreter?

It is your right to request a professional interpreter to assist with your communication needs with your healthcare provider. Austin Health can provide a free professional interpreter during your hospital stay or for your Specialist Clinics appointment. Please ask your doctor or nurse to arrange this for you, or ask for an interpreter when you make your next appointment.

contact

For any further information, please call the booking office on 03 9496 3367 or 03 9496 3369.

Interpreter availability

  • The most commonly requested interpreter services are in the following languages: Greek, Italian, Mandarin, Arabic, Macedonian, Turkish, Vietnamese, Cantonese, Serbian and Croation.
  • In-house interpreters provide service in each of these languages during weekday working hours.
  • In 2010-11 Language Services provided 11,904 interpreters in 62 different languages, including Auslan (sign), and translation of patient materials in 20 different languages.   
  • About a third of all language requests were supplied by agency interpreters. The Austin uses agency staff for the less common languages, on busy days and when in-house staff are on leave.

Languages

English

Most Commonly Requested Languages at Austin Health 2015-16

Austin Health Policy

Austin Health, in keeping with the Department of Human Services Language Services Policy, endorses the use of NAATI accredited interpreters wherever possible. 

The role of family, carers and other support persons in advocating for and supporting a client is valued and understood as separate to the role of an accredited interpreter. Family, friends or bilingual staff should not act as interpreters in any medical conversation.

Please note that while every effort is made to provide an interpreter, there will be times when there are no interpreters available. In this instance, it should be possible to use phone interpreting.