Coronaviruscoronaviruscoronavirus

Worried you may have coronavirus?

In this section, you can find the following information:

Are you concerned that you may have coronavirus?

If you think you may need to be tested for coronavirus:

Only come straight to hospital if it is a medical emergency. In a medical emergency, call 000 for an ambulance.

To help reduce the spread of the virus and the pressure on our health service, please bring no more than one person with you. Come alone if possible.

Need advice?

Call our coronavirus hotline on 9496 6606 between 8am and 8pm seven days a week. (Note: If you need advice outside of these hours, call the Department of Health and Human Services' Coronavirus Hotline on 1800 675 398.)

If you've been tested and you're waiting for your results, please be patient. We'll contact you as soon as we have them. 

If you're an ONJ Centre patient, please see the advice on the ONJ Centre website.

Detailed information on coronavirus, including travel advice and how to reduce your risk, is available on the DHHS coronavirus website.

For visitors

Maximum 1 visitor a day, per patient. Visiting hours: 12 noon - 2pm and 5pm - 7pm. Keep a distance of 1.5m away from others. Do not visit if you are unwell.
Visiting hours are restricted to 12-2pm and 5-7pm daily. Each patient can be visited by one person a day for a maximum of two hours.
No visitors are allowed in our Intensive Care Unit (ICU). No visitors are allowed to visit patients who have coronavirus, or suspected coronavirus. 
No visitors will be allowed in ED unless the patient is a child, has a disability and needs a carer, or does not speak English and requires translation. If the patient is suspected of having COVID-19, no visitors will be allowed under any circumstances.
Please keep a distance of 1.5 metres between yourself and others wherever possible.

Allowances will be made for patients receiving end-of-life care.

Please don't visit the hospital in groups. 

We are screening all visitors and outpatients entering Austin Health buildings, and have limited the number of entrances that people can use. Please read this information before coming to visit.

We know that these measures will be hard for some people, but they are important for limiting the spread of coronavirus. Please treat our staff with kindness and respect.

You must:

  • Only visit if you're well
  • Wash your hands with soap and water for 20-30 seconds or apply hand sanitiser before and after your visit
  • Cough or sneeze into your elbow.

Do not visit if you:

  • Are unwell or have symptoms of COVID-19 including fever, cough or shortness of breath
  • Have travelled overseas in the past 14 days
  • Have been in contact with a person who has been diagnosed with COVID-19.

Thank you for your understanding and for helping us keep our hospital safe.

 

For clinic patients (outpatients):

We're making some temporary changes to appointments in our Specialist Clinics.

Where possible, Specialist Clinics (outpatient) appointments will be held by phone or telehealth, rather than in person.

This change will occur in some clinics before others.

You will be contacted before your appointment to let you know if it will be by phone/telehealth or at the hospital. Please attend as normal unless told otherwise.

If your appointment is being held at the hospital, please come alone unless you need someone to help you. Do not come:

  • If you have been overseas in the last 14 days or you have been in close contact with someone who has been diagnosed with COVID-19
  • If you have symptoms including fever, cough, cold, flu or diarrhoea.

Please let us know if you can't attend your appointment.

If you have questions or concerns, contact the relevant clinic.

Cancellations and closures

  • The ANZAC Day Observance Ceremony at Heidelberg Repatriation Hospital has been cancelled.
  • Austin Lodge will be closed from Friday 27 March until further notice. Patients who have a booking will be contacted to let them know.

Thank-you for your understanding.

Acknowledgement flags

Austin Health acknowledges the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.